Implementation Consultant II

Job description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Desired profile

Qualifications :

Key Performance Indicators

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OPERA Certification – PMS

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Hotel Systems Project Administration – Onsite Checklists, Project Sign-offs and expense and time card lodging.

Duties and Responsibilities

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Manage project timelines, installation and configuration of the Hotel Systems product suite

Other Requirements

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Willing to work overtime and holidays as requested

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Hotel Systems Project Administration – Onsite Checklists, Project Sign-offs and Expense Sign-offs

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Provide application training with a demonstrated understanding of current hotel management techniques

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Impart specific knowledge related to major account standards such as certified versions, rate codes and ORS systems

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Be familiar with and adhere to the latest training and installation standards and procedures

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Obtain and maintain current certification in:

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Major Account accreditation

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Current application version

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Necessary SQL, Oracle and technical skills

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Participate actively in education and collaboration forums

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Participate in quality assurance of new product and/or version release software when required

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Submit timely and accurate project status and other required reporting

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Work with internal support and product teams to ensure service level requirements are exceeded

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Work with customers to ensure that contractual service expectations are exceeded

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Perform other duties as requested or as deemed appropriate

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Able to travel and be away from home for extended periods of time

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Currently hold a valid passport

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Willing to work with a wide variety of cultures

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Adhere to company standards, policy and procedure

Essential

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Minimum two years' experience installing/configuring/training property management systems

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Minimum two years' experience using a property management system in a supervisory or management role

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OR

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Tertiary qualification in a technical, hospitality, or other related field

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Knowledge of front office management procedures

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Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint

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High level of competency with English language

Desirable

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Previous training experience in the area of theoretical/conceptual training

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Knowledge of OPERA and/or other related PMS systems

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Familiarity with Windows Server, Oracle, SQL and Remote Connectivity Applications

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Previous experience in supporting hospitality software products

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Basic working knowledge of Networks, PC's and troubleshooting installation issues

Professional Skills

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Analytical problem solving skills

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Project Management skills

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Presentation skills

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Superior communication skills, written and verbal

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Strong interpersonal skills with the ability to earn respect from customers, colleagues and others

Abilities

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Ability and credibility to work effectively with the client at all levels of the organization

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Proven ability to work unsupervised or as a team member of both the local office team and wider company teams

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Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'

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A self-starter with initiative, drive and strong desire to succeed

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Ability to work under stress and meet deadlines

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Flexibility with people and time