IHC PeopleSoft FSCM Functional Support Analyst

Job description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Desired profile

Qualifications :

About ACS – OFS
·  Oracle Functional Services (OFS) is an extended arm of Oracle ACS operating out of Bangalore and Hyderabad in India.
·  The Oracle Functional Services (OFS) mission is to be an integral part of Advance Customer Support (ACS) in delivering superior quality, reliable, innovative and cost effective Managed Services (Functional & Technical Helpdesk, Technical (DBA)) Support Services to our Global customers. We achieve this by:
·  Being competitive by recruiting, training, and retaining the best talent for business development and delivery
·  Providing best in class optimum shore solutions that solve customer problems and reduce total cost of ownership
·  Leveraging reusable assets to reduce cost, increase speed, and minimize risk
·  Exceeding customers' expectations, listening to the voice of the customer, continually refining and enhancing our services, and becoming a trusted advisor
·  Managing the business in a transparent and accountable manner
·  Enabling business units to exceed bookings and revenue targets
Job Description and Candidate's Desired Skills and Experience
PeopleSoft FSCM Functional
·  Candidates with 6 to 11 years of total experience with at least 5 to 7 years of Oracle PeopleSoft FSCM implementation experience and 2 to 3 years of experience in Healthcare domain are preferred but any other domain experience related to finance is added advanced
·  At least 2 full life cycle implementations in PeopleSoft FSCM 9.0/9.1/9.2 with at least 1 as a Functional lead, preferably with US implementation experience
·  Candidates with education qualifications like ACA, MBA (Finance) & Systems Management is preferred.
·  Should have excellent client facing and communication skills and ability to communicate conceptual ideas clearly and effectively.
·  Candidates would be required to operate at a functional lead level and provide direction to the customer in the functional area.
·  Should have experience in conducting Requirement gathering workshops, fit/gap analysis and resolutions, creating functional designs, conducting Conference Room Pilots
Experience with writing functional designs and testing for interfaces, conversions and customizations and coordinating with technical teams.
·  Consistent ability to work seamlessly with clients, respond to competing requests and demonstrate comprehensive product knowledge, all while delivering positive outcomes that are sure to catapult into a leadership role where you'll be able to own your own projects and implement PeopleSoft solutions with the best
·  Should have experience in configuring the Applications (not from offshore)
·  Should be open to extensive travel and work in shifts in support projects.
·  The Candidate must (Mandatory skills) have hands-on experience in General Ledger, Payables, Receivables, Purchasing, Asset Management, Billing, Expenses, Inventory AND in any of the following 5 applications: eBill Payment, Cash management, Contracts, Grants, Inventory, Maintenance Management, Project Costing, Strategic Sourcing, Supplier Contract Management, Treasury, eSupplier Connection.
·  Should be willing to work hands-on and IC (Independent Contributor) role.
·  All candidates must be able and willing to work in shifts including night shifts on a rotational basis
·  The candidate should be open for relocation to either Bangalore OR Hyderabad.