Flexcube Technical Support Consultant

Job description

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications.

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

2-5 years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

Technical FLEXCUBE Support Consultant
United Kingdom - London

Oracle Financial Services Software is a separate company and majority-owned subsidiary of Oracle Corporation.
This role will be responsible for delivering the Techno-functional support services for the Oracle FLEXCUBE Core Banking Application.

Job Description

Activities for Oracle FLEXCUBE implementations and Managed services assignments as a Technical Consultant:
• Develop programs, do Unit Testing, Integrate / Deploy units into intermediate environments and support the Testing cycles progressively as per specifications/requirements given by Oracle/Customer within planned schedule.
• Use defined Standards/Tools/Processes/Change-Control-Steps and document all work to achieve deliverable that meet Quality/Audit/Compliance expectations of Oracle/Client.
• Coordinate with Offshore Development and/or Support teams for various technical deliverables including Customization Deliveries, Patchsets, fixes etc.
• He/she should be capable of analyzing and providing L1/L2 production support covering both technical and functional domains of ORACLE FLEXCUBE Core Banking suite of products at customer location/base location. He/she might be required to step-in and help resolve production incidents and also to prepare and provide Status reports to Management / Client periodically.
• He/she has previous Banking experience and knows how to engage with Offshore Development and Support teams in providing the end resolution for production incidents including root cause analysis.
• He/she will manage successfully the Customer Relationship and any initial escalation from customer support organization.
• On occasion he/she might be required to provide On-Call support during non-business hours.

Desired Skills and Experience

Primary Skills

• Candidate should have hands-on Development, Implementation and / or production support experience with any Core Banking product, ideally Oracle Flexcube UBS
• Sound Oracle DB, Oracle SQL, PL/SQL, Java, Javascript, XML, basic Unix shell scripting;
• Hands on Expertise in Deployments, Backup/Restore Operations and Source Control tools
• Hands on Expertise in Microsoft Office tools including Word, Excel
• Client Facing skills

Secondary Skills

• Working knowledge of Oracle development tools, WebLogic server deployments, Oracle Database
• Functional knowledge of Banking systems.
• Experience on development and implementation of Interfaces, Batch operations, Trouble shooting and resolution of issues encountered in Testing cycles, Payment systems and preferably in SWIFT/SEPA.
• Good Problem Solving skills
• Perform proper handover/knowledge transfer at end of each assignment.

Education and Other Qualifications

• Should be an EU Passport holder
• Should hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.
• Fluency in English is a must.

Experience

• 4 to 6 years total experience with 3 to 6 years experience in primary skills.

Work Environment

• He/she will be required to travel onsite within the EU including UK.
• Ability to work in a high pressure, fast moving and challenging environment
• Should take up FLEXCUBE technical certifications as and when required
• Team player

About the company

Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the financial services industry. Oracle is the world's largest enterprise software vendor with 286,000 global customers and USD 22.4 billion in revenue. Oracle's customers include ten of the top ten global banks, ten of the top ten insurance companies, ten of the top ten securities firms, five of the top five mutual fund companies and four of the top five World stock exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements. The solutions include, but are not limited to: - Oracle FLEXCUBE : A complete Universal Banking Product suite for retail, consumer, corporate, investment and internet banking, consumer lending, asset management and investor servicing, including payments (SWIFTNet and SEPA). Since its launch in 1997, over 354 financial institutions in over 120 countries have chosen Oracle FLEXCUBE. - OFSAA: The Oracle Financial Services Analytical Applications Suite of Solutions for Governance, Risk and Compliance

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)