Field Support Specialist 1

Job description

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Typically graduate or equivalent with 0 - 2 year experience.

Desired profile

Qualifications :

- A few years experience of on-site field service engineer, especially for storage, server and network products, is required.
- Experience of hardware maintenance for Sun hardware products is highly preferred.
- System administration skill of Solaris/Linux is preferred.
- Should have ability to build good relationship with customers and with internal stakeholders.
- Fluent communication in Japanese is required.
- Intermediate English comprehensive skill (TOEIC score 600 or equivalent) is preferred.