CX Sales Director

Job description

Overall responsibility for the regions sales, third party alliances, and customer satisfaction. Develops and implements a comprehensive strategy that maximizes Oracle*s opportunities across all products and product lines.

Manages and develops a team of sales representatives including recruiting, hiring, and training new reps on the Oracle sales process. May manage a Regional Manager or Branch Manager. Sells and promotes the sales of Oracle products to customers including negotiating price, other concessions and terms and conditions of the sale. Participates in strategic and tactical planning for the division. Builds working relationships with license, consulting and education field managers in the respective territory to develop joint account plans. Develops and execute a territory plan to maximize revenue. Generates and achieves monthly territory forecasts, and accurately predicts revenue on a monthly basis. Manages escalation. Conducts weekly progress meetings with sales team.

Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management involving negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

SALES DIRECTOR - CX APPLICATIONS

SUMMARY

In a fast-moving business environment, we help sales, service, marketing and digital leaders leverage technology advancements to improve performance, unlock business potential and capture new market opportunities.
At Oracle, we believe that the companies that will thrive in this new world of digital disruption will be those who embrace cloud computing and SaaS applications as a way to accelerate operations, engage with customers more intimately, find and dazzle great talent, and become the positive disruptors rather than the paralyzed disrupted.

We're helping organisations, across all industries throughout the UK, change and modernise their customer experience processes and capabilities. This role is focused on leading the Financial Services CX Applications industry sales team in the UK market.

We've changed the game with Oracle CX/DX Cloud. We achieve this through an agile and energetic team, fully dedicated to our Customer Experience (CX) and Digital solutions. Oracle has invested around $8 Billion in our ‘CX' portfolio over the last 5 years.

The CX Sales Director's primary responsibilities are delivering expected levels of revenue performance, ensuring customer success, local marketing, and effective deployment of corporate strategies across the team and managing sales performance.

The Sales Director will accomplish this through interaction with the team, customers, partners, and lines of business across Oracle. The Sales Director provides leadership and direction in establishing Oracle as the leader in CX and Digital.

THE ROLE

• Accurately forecast and achieve revenue objectives while defining sales territories and setting quotas
• Set and manage performance criteria, including pipeline, account penetration, and activity levels
• Build personal credibility and manage internal networks and relationships
• Establish and manage cross functional processes, services, solution consulting, finance, legal, marketing, education, channels, etc. and intra-regional account sharing.
• Establish and maintain sales management processes, including forecast review, activity management, territory and account penetration; actively support corporate policies and initiatives
• Create and manage short term and long term business plan
• Actively participate in key deals, strategy, execution, and building customer and external partner relationships
• Leverage company best practices to ensure customer success and maintain executive relationships in top region accounts

PERSONNEL MANAGEMENT

• Actively recruit and hire highly qualified team members while conducting performance management on an ongoing basis within the region
• Motivate team members and encourage individual career development
• Facilitate the success of the team and individuals through coaching and counselling and performance managing, while quickly getting new hires ready to contribute effectively to the region

EXPERIENCE

• Candidates will have a minimum of 10 years enterprise software sales experience with 8 years in a successful sales management role or equivalent. Experience of leading teams of Sales Representatives is essential.
• Candidates will have a minimum of two years Industry selling experience. Financial Services experience is highly desired.
• Candidates will have suitable sales backgrounds in one or more of the following application areas: CRM/CX/Digital. Any type of Customer Relationship Management knowledge is preferable.

PERSONAL DEVELOPMENT

• Participate in leadership and management training and development
• Actively seek support and feedback from peers, team, leaders, and management
• Actively seek career development goals and supporting plan

DEMONSTRATED SKILLS

• Candidate will have a proficiency in recruiting, developing, coaching and motivating enterprise software sales teams.
• Candidates will have a proven track record managing enterprise software sales teams and exceeding sales goals.
• Candidates will have extensive experience selling to C-level clients, creating compelling business cases and delivering value propositions.
• Candidates will have excellent communication and the ability to work deals involving enterprise wide solution selling and complex contract negotiations
• Candidate will have strong leadership competencies and have success managing cross functional teams.

In return we can offer you a leadership role within one of the world's most successful employers and their most cutting edge business. We look forward to hearing from you.