Business Analyst 3-Ops

Job description

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Job title: Process Specialist – Corporate Customer Hierarchies
Reports to: Global Customer Hierarchies Global Process Owner
Division: Global Finance Operations
Job Code: Business Analyst 3-Ops
Location: Broomfield, Colorado, USA
Job Type: Regular Employee Hire
Organization: Customer Data Operations

General Description
The Global Customer Hierarchies GPO is responsible for driving the strategy and execution of projects needed to create, maintain, consume and report on Corporate Customer Hierarchies within Oracle.
With the need to understand a ‘customer' as a whole entity as well as what makes up a customer in terms of their business is essential to all Lines Of Business across Oracle, whether it is for transacting business, provision of services, credit controls, account management, understanding the value of the customer, etc., need to be of high quality. The processes and the flow of the information to consumer systems also need to be transparent.
As a Process Specialist within the customer hierarchies area, you will be responsible in assisting the Global Customer Hierarchies GPO driving and execution of the strategies and projects forward and ensure customer hierarchies are maintained to the highest standards for all LOBs across Oracle.

Key Responsibilities
·  Assist in definition and management of customer hierarchy processes and polices
·  Assist in definition and management of rules and exceptions around customer hierarchies
·  Maintain the customer exceptions list
·  Assist in defining KPIs and metrics around customer hierarchies to ensure we deliver a good level of service, exceptional quality and ensure alignment with D&B
·  Define and manage Top Account tagging for MOS maintenance processes
·  Define and manage the automation rules to sweep accounts into hierarchies in a more timely manner
·  Work within the wider virtual team to implement automation
·  Identify accounts to sweep into hierarchies, although manually, but leading to more timely inclusion
·  Ensure policies and procedures are being adhered to
·  Document all Desk manuals, data and access related policies for audit and compliancy purposes
·  Work within virtual teams to understand all the requirements of customer hierarchies for each process within all LOBs requiring customer hierarchies and ensure that the needs are met under a Single Corporate Customer Hierarchy framework within the Customer HUB (GEC)
·  Work within virtual teams to regularly review processes, rules, exceptions and flows
·  The location of this particular role, means working closely specifically with Sales operations
·  Work with OAL to ensure the systems framework is in place to be able to deliver to the requirements of the business.
·  Support work with OAL during design sessions to see through all stages of design, testing and implementation
·  Help work with other Finance business operations teams to better manage workflows between teams
·  Help roll out new functionality/processes and identify change management requirements
·  Assist in setting priorities for the customer hierarchy maintenance team depending on the workload
·  Define auditing requirements to ensure there is good quality versus volume
·  Work with the Customer Hierarchies team to transition any new and existing processes effectively

Preferred skills

·  Program management skills with the ability to coordinate, manage and ensure the success of system and process improvements
·  Ability to deal with complexity, and move between the strategic and tactical aspects of this role
·  Proven relationship management skills to foster and maintain key relationships across LOBs and within your own operation
·  Experience of working globally, with the ability to apply that experience in business solutions and issue resolution
·  Demonstrates empowerment for co-workers to enable growth and development within appropriate controls
·  Strong results oriented focus
·  Good Excel skills
·  Some SQL/APEX/Analytics experience would be beneficial

Personal attributes

·  Solid inter-personal skills, both inside and outside the organization
·  Excellent open and collaborative communication skills
·  Flexible and positive attitude
·  Team Player with the ability to influence others without a direct line of management