Customer Care Specialist, Northampton
Graduate job Northampton (Northamptonshire)
Job description
Do you pride yourself in delivering first class customer service? Do you enjoy taking ownership of customer enquiries and resolving potential issues? Would you like to be part of a successful and growing Customer Care team where you can add value to the customer experience?
If the answer is yes then we want to talk to you.
Opus Energy is a leading independent supplier of gas and electricity to businesses UK wide. We are experiencing huge success and as a result our site in Northampton is rapidly expanding making it an exciting place to be!
We are hiring Customer Care Specialists to join our already successful team, who will take responsibility for full investigation of escalated customer enquiries to provide first contact resolution where possible.
We offer a highly competitive salary plus benefits including performance related bonus, private medical insurance, pension, free car parking and a further flexible benefits package.
As a Customer Care Specialist your key responsibilities will include;
-
Taking ownership and responding to customer calls and emails, in a timely manner to resolve any potential complaints
-
Investigate customer issues to identify the root cause and offer honest solutions to resolve an issue
-
Negotiate and resolving issues to meet the needs of the customer
-
Thorough record keeping of all enquiries.
The successful applicant must be able to demonstrate the following;
-
Previous experience of dealing with customer complaints
-
Be an effective verbal and written communicator, with the ability to listen to the customer and deliver a high level of customer care
-
Have keen problem solving skills with the ability to evaluate situations and calculate risks
-
Show genuine empathy, patience and resilience when communicating with our customers
-
Work well in a team environment and on your own initiative.
If you’d like to join a Sunday Times Top 100 Best Companies to Work For and have previous customer care experience we’d like to hear from you.
** Please note you will need to complete your application on our Online Recruitment Site ***