UP4Growth Training & Translation Manager

Job description

Job Description

Welcome to the future of medicine.

Be part of a rapidly growing, diverse and high caliber team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment. We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.

Novartis is currently recruiting for UP4Growth Training & Translation Manager to join the HR Services team to support internal customers across Europe.

Job purpose:

The purpose of this role is to instructional design, translate and interface localization expertise combined with knowledge and experience in Project Management and a systems understanding of the UP4Growth solution (Cornerstone On Demand). The UP4Growth solution enables the integrated processes supporting Learning, Performance Management, Talent Management, Competency Architecture, Talent Acquisition, Workforce Planning, and Analytics. Primarily responsible for the planning, maintenance and provision of the training deliverables, including localization of the training deliverables, system interfaces, and system content and solution adoption related deliverables for UP4Growth (Cornerstone On Demand) to work in an operational state. Secondarily, may contribute to the solution adoption deliverables (training, change and communication materials) supporting a wide range of topics and projects, such as, the Consolidation of HR Services transition project (CHRS), global aspects of the New Employee Onboarding (NEO) Program and NEO for HR Services, ServiceNow and future system implementations.

Key Responsibilities:

• Develop, plan and gain approval for training, translation and localization plans in alignment with system releases
• Manage development and/or adaption of training programs to meet audience requirements, ensuring training is appropriately targeted and linked to measureable business objectives
• Create and maintain training catalogue, ReadMores, Custom Translation Specifications, Guides and Video) in collaboration with subject matter experts, process owners, the support service delivery organization, business stakeholders, IT teams and project teams in both a project and operational state
• Manage internal and external resources, as may be assigned
• Ensure training programs are fit for purpose, adapted as may be required and delivered to target audience groups
• Provide recommendations for improvements, gain buy-in from applicable stakeholders and execute against the plan
• Build measures of success for training programs and include within operational re-views with the Service Delivery Review Board
• Secondarily, support other training and change initiatives for HR Services as as-signed
• Keep up to date with change & training research and be aware of trends on the market

About us:

Novartis Global Service Center (NGSC) in Prague:

The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.

Here’s some of the reasons we think you should join us:

• A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people’s lives
• A wealth of opportunities for career progression and working with best-in-class professionals
• A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female
• Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life
• We live by our values; we cherish not only what we do but also how we do it
• Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.

Our comprehensive compensation package includes:

• Competitive salary;
• Annual performance-based bonus;
• Employee recognition scheme;
• A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;
• Healthcare program that offers easy access to comprehensive health care;
• Variety of medical check-ups or consultations on-site;
• An Employee Assistance Program;
• 25 days annual leave, 4 days paid sick leave and Christmas holiday;
• Public transport allowance;
• Flexible working arrangements including Home Office;
• Support for a healthy lifestyle through the daily offering of fruit & vegetables.

We are looking forward to talking to you and sharing more about our broad range of opportunities.

Desired profile

Minimum requirements

• Bachelor/s degree or equivalent experience - Qualification in instructional design or equivalent experience
• Ideally 3 to 5 years’ combined instructional design and project management experience working in a Customer Service Delivery environment within a global environment
• Knowledge and experience of designing and delivering a variety of training programs
• Knowledge and experience managing translation and localization projects
• Proven experience in partnering with external vendors
• Proven experience in people management in a matrix organization
• Proven experience in change management
• Experience with Agile software development or supporting training of cloud solutions
• Familiarity with service management / delivery technology/ tools (i.e. SAP HR, ServiceNow, Ticketing, Telephony, Chat platforms) preferred but not essential
• Experience of working within virtual / remote teams preferred
• Fluent spoken and written English, other languages are an advantage