Romanian speaking Solution Center Specialist

Job description

Job Description

Job Summary:

Do you want to work for a Global Pharmaceutical company where you will get recognized for your hard work and commitment? Look no further, apply today. Romanian speaking Solution Center Specialist, Novartis, Prague, Czech Republic.

Job Purpose:

The Solution Center team is the Accounts Payable customer service helpdesk of the Solution Center stream. The Solution Center Specialist will deliver excellent technical and non-technical support for R2P / P2P & T&E related processes and system solutions.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to R2P / P2P /T&E processes and system solutions
• Handle customer inquiries and complaints both telephonically and by email / ticket from Novartis internal and external customers in a timely, customer-oriented manner.
• Logging of tickets with appropriate prioritization and sense of urgency.
• Ensure all tickets are responded to in a timely manner according to agreed turn-around times.
• Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc.

About Novartis:

About the Novartis Global Service Center in Prague:
The Novartis Global Service Center (NGSC) in Prague delivers a broad variety of services to the Novartis divisions worldwide. Prague is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

Are you interested in joining an international team delivering solutions for an ever increasing demand in the healthcare industry? You will have the opportunity to join projects with a global scope and meet colleagues from all over the world. English is our working language. We are looking for candidates combining professional expertise and excellent interpersonal skills to interact with our colleagues in different cultures, countries and time zones.

Our mission is to care and cure; We want to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life. We also want to provide a shareholder return that reflects outstanding performance and to adequately reward those who invest their money, their time and their ideas in our company.

Benefits of Working for Novartis:
Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance
Plus additional benefits

‘I came for the job, I stay for the culture’

Desired profile

Minimum requirements

English (written and spoken) / Romanian (written and spoken)
1-3 years of experience in similar position in a SSC environment
Customer service orientation, professional attitude, reliable