Product Trainer - Bio Pharma

Job description

Job Description

Responsible for the development and delivery of product and clinical training curriculum and assessments as well as confirming Field Associates are effectively trained on relevant selling skills that reflect the needs in the current market environment as well as ensuring alignment with brand-based needs/requirements. Product Trainers will ensure Field Associates are effectively trained on product and clinical knowledge that reflect the needs of marketing, medical, legal, and compliance requirements via pre and post training program metrics and pull through activities. The Product Trainer will partner with the Franchises, PLS Business Partner, Marketing and Sales teams, and Training Operations colleagues in the development and implementation of learning solutions and materials across the core Sales competencies, to ensure strong Product Knowledge and Selling and Influencing, from fundamental to thought leader competency.

• Lead the development and execution of the Product, Clinical, and Skills Training Curriculum for assigned brand(s).

Ensure quality delivery of training by partnering with Marketing, Sales, MDs and Leadership to develop and pull through the training strategy in the field using a variety of tactics (live and virtual facilitation, Train the Trainers, Peer-based teaching, etc) and technologies.

Partner with brand teams to ensure selling messages are effectively conveyed. Must be able to effectively respond to changes in brand labeling, sales campaigns and materials, competitor activity and market events to provide continued reinforcement of product training.

Lead development of District Planning or National Sales Meeting presentations / resources and execute in conjunction with the Brand teams. Ensure materials are up to date and eMAP approved per Sandoz policy.

Partner with the marketing teams and Training Lead to embed product training into New Hire Training curriculum, including the design, production, implementation, coordination and evaluation of all product/clinical skills training activities relating to new hire training workshops. Ensure materials are up to date & eMAP approved per Sandoz policy.

Selling skills training – Identify opportunities to enhance the Field Associates implementation of Sandoz sales/engagement approach. Consistently pull through the Sandoz sales/engagement approach in all training materials developed, inclusive of new hire, commercial meetings, and on-going training.

On-going training – Constantly stay attuned with field training needs; development and implementation of training activities, and completion of on-going assessment. Lead and participate in the development of on-going training (all formats) for reps regarding ways to effectively enhance their product/clinical knowledge, product selling messages, and selling skills.

Identify opportunities for enhancements, customization and applying key learnings to increase business outcomes in areas including: 1) Advanced product/clinical skills training, 2) continuous product/clinical training & assessments, 3) Product certification requirements, 4) Selling skills, 5) Benchmarking excellence, and 6) Identifying & implementing best practices.

Create innovative training solutions to include materials in multi-media formats and invest in continuous improvement of training materials and processes.

Develop and maintain ownership of KPI tracking/reporting progress on the implementation of the Product/Clinical training strategy and curriculum

Ensure Franchise field associates’ maintain required product certification(s) for identified Franchise brands, and partner with PLS Business partners to ensure all field associates are properly trained and certified on promoted products as deployed.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Desired profile

Minimum requirements

Bachelors Degree

Fluent in English

3+ years of pharmaceutical experience (preferred) - Experience could be across any combination of the following:
1. Sales representative
2. Sales training experience
3. Marketing

Strong product/disease state knowledge and experience; agility to learn multiple disease states/products

Presentation and platform skills, including ability to communicate in small and large settings

Strong Communication (oral/written) & Interpersonal skills

Brand strategy, tactics understanding

Partnering Skills (brand, medical, vendors etc)

Knowledge of field/sales force

Administrative management skills - planning, organization, operational decision making and analysis.

Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs

Proven ability to manage multiple projects and be accountable for individual & department results

Experience in working through ambiguous circumstances