PLS Service Business Partner Insights & Analytics

Job description

Job Description

The PLS Insights & Analytics Service Business Partner will be responsible for ensuring the successful implementation and execution of the Commercial Strategy; provide disease area expertise, take full accountability for brand insight across regional organization, and provide strategic insights that share /develop brand strategy. This role will be the point of contact in to PLS for specific Brands /Franchise(s) and be responsible for partnering with Franchise/Sales leadership in a division to align on the full implementation of all insights and analytics related activities.

Leadership:

• Own the customer relationships related to Insights & Analytics on behalf of PLS for his/her specific Brand(s) or Franchise(s)
• Has delegated accountability for the customer P&L related to Insights & Analytics activities
• Partner with the assigned Brand(s) / Franchise(s) to understand and represent their needs with respect to Insights & Analytics objectives, priorities, and support/capability requirements.
• Enable excellence in Insights & Analytics service delivery by strong leadership across PLS including off-shore service centers (NGSC) and in country teams and region.
• Provide pro-active thought leadership and credibility in defining the strategy for PLS’ Insights & Analytics services.

Operational:

• Ensure on-going Insights & Analytics excellence and business continuity among service aligned resources, including:
o Develops & owns brand / franchise Insights & Analytics excellence / capability plan, working in partnership with Insights & Analytics Operations
o Partner with region to identify Insights & Analytics needs across brands and franchises, to obtain visibility of future demand to provide to operations team to scale accordingly (e.g. upcoming brand launches)
o Ensure alignment of Insights & Analytics support / service delivery across brands, within divisions and cross divisionally
• Manage all key interfaces between regional and Insights & Analytics resources (on-site, in country, in country platforms and off-shore teams in NGSCs) to drive the implementation of agreed Insights & Analytics support/capabilities.
• Matrix manage a cross-functional team to provide comprehensive outside-in strategic perspective to bring value-adding insights on patients, customers, competitors, payers and regulators
• Own brand / franchise specific aspects of Insights & Analytics implementation planning, forecasting, budgeting, resourcing, load-management, communication, governance, and change tracking for commercial activities.
• Maintain oversight of regional performance both from a disease area/brand perspective and CPO perspective supporting performance management with risk and opportunities analysis and scenario planning in terms of resource allocation.

Desired profile

Minimum requirements

• Understanding of all Insights & Analytics Services
• Desirable: Expertise in any of the areas like Market research, Advance analytics, Patient pathways, Market access, Product launches, Market analysis, Sales effectiveness, Digital marketing, Real-world evidence, Database marketing, Market access.
• Experience in working with RE markets ( DE, FR, SP, IT, UK)
• Business Partnering
• Project management – scoping, defining deliverables, business case development, managing risk and monitoring progress
• Budget/P&L Management
• Excellent English written and oral communication skills
• Ability to identify and translate business needs into service deliverables