Patient Navigator (Nurses Wanted)

Job description

Job Description

JOB PURPOSE:
The Patient Navigator is to the main point of contact for Novartis Oncology patients relating to the process of initiating and maintaining therapy. The Patient Navigator is responsible for coordinating and delivering resources and information to the patient relating to various Novartis Oncology therapies, with the ultimate goal of improving patient outcomes. This position does not involve the practice of nursing or providing clinical advice and counseling.

MAJOR ACTIVITIES:
• Patient single point of contact to coordinate patient support programs offered by Novartis Oncology and responsible for overall customer satisfaction
• Scripted communication to patients who have opted-in to marketing communications and answers program toll-free numbers
• Interacts with patients via phone and possibly in-person to provide disease state and relevant dosing education, deliver treatment reminders and motivation, and empower patients during the critical treatment initiation phase as well as longer term adherence support
• Deliver patient programs and potentially conduct live/virtual interactions to educate patients during the therapy initiation phase
• Coordinates and educates relevant field partners on program logistics and operations, including 3rd party vendors
• This position does not involve the practice of nursing; Patient Navigators must act in accordance with company guidelines and requirements at all times

KEY PERFORMANCE INDICATORS:
• Customer satisfaction scores based on follow-up surveys to assigned patients
• Accuracy and consistency in tracking/managing patient load leveraging defined workflows
• Appropriate service factor based on inbound/ outbound calls and speed of response, etc.
• Contribution and feedback provided to management on program operations

JOB DIMENSIONS:
• The efforts of these individuals directly impacts Novartis Oncology's customer's experience as well as their potential success in initiating and staying on therapy
• Fiscal Responsibilities: None
• Reporting Alignment: Corporate Office / Managed Access
• Direct Reports: None
• Location: Corporate Office / East Hanover, NJ

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Desired profile

• Education: Bachelor's degree; Nursing Degree (RN/PN)
• Language: English
• Minimum Requirements:
o 2+ years Sales and/or 2+ years Nurse Educator experience in a pharmaceutical company
o 3+ years of experience with Complex Specialty products required
o Understanding clinical concepts and related processes
o History of direct patient interaction, specifically oncology patients
o Understanding of HCP office dynamics & workflow
o Understanding of patient privacy laws including HIPAA and similar state laws.
o Empathy, motivated self-starter, and positive competitive spirit
o Cross-functional team collaboration
o Solution oriented problem solver
o Knowledge of existing MS Office software suite as well as ability to manage new software platforms if necessary
o Less than 20% travel required
• Preferred Qualifications:
o Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance, etc.)
o Basic understanding of specialty pharmacy workflows
o Excellent interpersonal and relationship management skills
o Experience providing and being held accountable for great customer service
o Case management, organization, and multi-tasking skills



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