O2C Specialist

Job description

Job Description

Job Purpose:
The O2C Specialist manages the accounts receivable processes within the FSC, enabling the execution of quality services. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Novartis divisions.

This Job Offers:
• Regional scope of responsibility
• Opportunity to become a cultural ambassador
• Ownership of processes, driving standardization and continuous improvement initiatives
• Opportunity to become a Regional Topic Expert and trainer
• Participation on regional and global projects
• Cross-functional development opportunities

Key Responsibilities

Service Delivery
• Supports transitions and knowledge transfer, monitoring critical deliverables
• Supports processes are migrated to the blueprint as per agreed timelines
• Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FSC and Divisions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.
• Maintain good relationship with O&O Services; ensures productivity, continuous improvements and seamless service
• Collaborates with key stakeholders, including accounting authorities/auditors
• Serves as a Subject Matter Expert for related policies and processes
• Act as System Key User Lead and actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services
• Support the measurement and delivery of service levels and SLA/KPI targets
• Proactively challenge the Status Quo, making fact based recommendations

Manage day-to-day activities:

• Perform Customer Master Data Maintenance, regular statement reviews, ensure customer invoices and statements are correct, credit memos are promptly issued, disputes are promptly resolved & customer payments are promptly and accurately posted, perform balance sheet reviews , ensure timely resolution and cleanup of overdue items identified, ensure proper accounting of financial transactions, ensure local legislation and Novartis required standards are met and resolve General Accounting related issues and disputes

About the Novartis Global Service Center in Kuala Lumpur:
The Novartis Global Service Center (NGSC) in Kuala Lumpur delivers a broad variety of services to the Novartis divisions worldwide. Kuala Lumpur is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

What makes NGSC special?
• Attractive office location
• Flexible time management
• Truly multinational and dynamic organization
• Multicultural environment and cross-functional hub location

Benefits of Working for Novartis
• Competitive salary
• Annual bonus
• Strong work/life balance, flexible working hours
• Life and Medical insurance scheme
• Career Advancement & Competency Development
• Rewards & Recognition

Desired profile

Minimum requirements

• Candidate must possess at least a Bachelor's Degree, Master's Degree, Economics, Finance/Accountancy/Banking or equivalent.
• Candidate must possess at least 3-5 years of Financial experience, with in-depth functional expertize
• Demonstrated ability to work effectively in a multi-national, matrix organization
• Experience of managing projects driving performance (e.g. ERP implementation)
• SAP knowledge
• Proficient in local language and English as this role will require constant communication and dealings with our business partners and counterparts in the region