LMS Helpdesk Admin

Job description

Job Description

Conduct operational platform tasks and perform second-level diagnosis and troubleshooting support to end-users and customers. Working under minimal supervision, specialists utilize a corporate help desk ticket system in addition to receiving email inquiries in order to provide support in accordance with established policies and processes. Also escalate complex incidents to third-level and Vendor support personnel.

Provide technical assistance & support for incoming queries and issues related to the Cornerstone platform migration/operation. • Manage content deployment responsibilities for WBT/ILT/Virtual training events • Provide catalog management services • Monitor service desk for tickets assigned to the queue and process first- in first- out based on priority • Respond to email messages for customers seeking help • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources • Utilize excellent customer service skills and exceed customers’ expectations.

Desired profile

Minimum requirements

Graduate /MBA HR Proficiency in English (written and spoken). • Learning Experience – 1 year minimum LAS Administration English. • Cornerstone experience preferred but not required. • Proven working experience in providing help desk support. • Proficiency in English (written and spoken). • Working knowledge of help desk software and remote control.