HR Specialist – Authorizations (SAP HCM)

Job description

Job Description

Provide expert services in the area of Authorization processes and act as a Subject Matter Expert for these services, as well as supporting other HR operations processes and tools. Serve as the point of contact for employees, managers and HR from all Novartis European countries. Provide service delivery by creating a positive customer support experience through problem understanding, communicating promptly on progress and engaging customers with a professional attitude.

- Point of contact for employees, managers and HR Business Partners in HR pro-cesses/data and provide rapid, high quality and validated support to HR related requests (calls/tickets).
- Taking ownership for queries and be responsible for case opening and closing (end to end) and provide a first and final point of contact for the customer.
- Acts as Subject Matter Expert for processes in scope.
- Analyse user's needs for access to SAP HCM backend system.
- Request appropriate access roles via IT Governance, Risk & Compliance tool (SAP NetWeaver GRC portal).
- Support users with first login and navigation in SAP HCM system.
- Other duties may include: Answering associate queries concerning best practice and the use and navigation of the SAP HR applications and portals. Performing maintenance of HR data and answer associate questions regarding processes and guidelines. Creation of standard reports.
- Responsible to ensure compliance in line with Data Privacy and Protection guide-lines and other relevant legislation.

Desired profile

- Diploma/certificate in HR/other related field.
- Excellent English spoken and written is a must.
- Fluency in German and/or French is required.
- Knowledge of other European language is a plus.
- Minimum 1 year of experience with HR system SAP ERP HCM is a must (e.g. PA, OM, PM, Ad Hoc Query).
- SAP HCM Authorization concept understanding is desirable.
- Working experience in HR environment or Shared Services Centre/Call Centre/Service Desk and with ticketing tool would be added advantage.
- Experience in customer service oriented role with strong focus on delivery, communication, data accuracy and deadlines is an advantage.
- Work experience in dynamic international environment/team/global company preferred.



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