Digital Librarian

Job description

Job Description

The Novartis DAM Platform is a simple tool that provides instant access to share and download the most up-to-date branded materials for selected brands cross Global and CPOs. The Role consists of managing the platform related to: Brand Team Support •Supporting Brand teams in asset upload and tagging 1) Liaise with Brand Teams to support them in uploading materials. In order to accelerate availability of data, setup any necesary Brand Tabs/ buttons on the portfolios and upload accordingly. •Regular follow-ups with CPOs and agencies to drive upload of assets 2) Identify CPO users from User list and email them (by brand group) establishing volume and status of uploads. Conducted at end of every month. Provide support and troubleshooting assistance. •Monitor asset organization 3) Screen through latest assets for quality - check they are correctly and completely tagged and meet agreed standards/specifications. Platform Administration •User Right's Management - Liaising with platform vendors to set-up users with appropriate access rights, delete non-active users etc. •Analytics Reporting - Monthly analysis and summary of platform usage. Report usage of platform beyond what is provided by vendors on a monthly basis. Development and delivery of metrics reports / analysis – include number of assets by brand available on the platform etc. Training •Maintain the system guide & distribute as changes are made Coordinate quarterly updates to the system guide available on the platform. Track changes to the platform and include them quarterly into the brochure / reports. •Train and coach new users and maintain a training log Liaise with Program Management Office (training dept.). Platform Development •Manage the ICE Process – The Standard IT Project Management Methodology http://www.ice.novartis.intra/ •Functional support and expertise - Field questions on using the system •Receive and log requests for system improvements •Keep track of version control (which features are present in which version) •Testing new features and functions as they become available •Data & Asset Migration – Transferring files from older DAM platforms and ensuring data and file integrity is maintained. First Level tech Support •Tracking all technical issues. Maintain weekly active list that serves as a basis for discussion with vendors. Provide updated list prior to each teleconference and update after teleconference + resend to key stakeholders. •Testing to verify reported issues.

Desired profile

Minimum: Bachelors Degree in Science/Administration/Digital Marketing Desirable: Masters Degree in Science/Administration/Digital Marketing English: fluent in written and spoken Familiarity with other languages beyond English is a plus (Spanish, French, German, Japanese, Chinese...) • Professional background: A person who has worked in the pharmaceutical sector, specifically in a marketing function on the industry or agency side – understanding the different types of promotional materials used in the Pharma industry • Technical background: experience in managing Digital/ Digital Asset Management (DAM) Platforms supporting customers and providing appropriate reports. Strong knowledge of various digital file formats and PC skills.



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