Customer Order Management Specialist

Job description

Job Description

Building on its heritage of more than 65 years, Alcon, the global leader in eye care, is the second largest division of the Novartis Group with revenue of USD 10.8 billion in 2014. The division was formed by Novartis on April 8, 2011, following the closing of the merger between Alcon and Novartis. The new Alcon Division combines the product portfolios, commercialization capabilities, R&D and talent of Alcon, CIBA VISION and Novartis Ophthalmics. Today, Alcon has more than 25,000 employees with headquarters in Fort Worth, Texas, U.S.A. Alcon’s two businesses – Surgical and Vision Care - meet the diverse needs of eye care professionals and patients offering the widest spectrum of eye care products with operations in 75 countries and products available in 180 markets.
For more information, www.alcon.com.

We are looking to recruit a Customer Order Management Specialist to join Alcon in Fribourg.
The job purpose is to:
• Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing.
• Preparation and issue of offers and quotations for assigned countries.
• Handling of Letters of Credits and Documentary collections.
• Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders.
• Consignment handling.
• Vacation relief for other countries.

Your responsibilities
• Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery.
• Ensure close follow-up on orders until delivery.
• Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.
• Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable).
• Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer.
• Support S&OP and marketing in prioritizing orders and if required arrange repositioning between customers (when applicable).
• Customer complaint handling.
• Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts).
• Coordinate product and price set-up / updates.

Desired profile

Minimum requirements

Profile
• Education (minimum/desirable):Minimum: Commercial apprenticeship or equivalent
• Preferred: Further education in either export or international customer service
• Experience: Minimum: 3-5 years of experience in an international customer service
• Languages: Fluent in writing and speaking in English; French and / or German is a plus

Novartis is an Equal Opportunity Employer.