CRM Coordinator

Job description

Job Description

Job Summary:
Do you want to work for a Global Pharmaceutical company where you will get recognized for your hard work and commitment? Look no further, apply today for Transition & Change Manager, Novartis, Prague, Czech Republic.

The primary focus of this position will be to manage the effective transition of Talent Acquisition and Staffing services into the NBS Global Service Centers.

The position is primarily accountable for leading and project managing the overall transition of Talent Acquisition and Staffing services to the NBS Global Service Centers.

Key Responsibilities
o Initiating and mobilizing the transition project teams across service delivery, operations and enabling functions
o Conducting detailed transition planning to meet service go-live commitments
o Tracking and resolving any issues that may delay or risk transition timelines
o Initiating corrective actions as appropriate to manage delays to avoid impact to timelines and costs
o Establishing and managing relationships with project stakeholders
o Managing expectations across key internal and external stakeholders of the project
o Ensuring transition deliverables are prepared with high level of quality, timeliness and within budget
o Reporting transition progress at defined intervals to management teams (Program Manager and PMO) for effective governance and timely issue resolution
o Reviewing and managing changes through the transition lifecycle
o Documenting and sharing project learning for continuous improvements
o Process mapping
o Operational excellence and continuous improvement of services
o Change management – building the case for change with key stakeholders, building local sponsorship for change, implementing the change and “making it stick”

• Management of transition budget to targets
• Implementation of transition methodology and end-to-end ownership till process stabilization
• Achievement of project plans according to planned schedules
• Internal customer satisfaction with quality and timeliness of the transition

About the Novartis Global Service Center in Prague:
The Novartis Global Service Center (NGSC) in Prague delivers a broad variety of services to the Novartis divisions worldwide. Prague is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

Are you interested in joining an international team delivering solutions for an ever increasing demand in the healthcare industry? You will have the opportunity to join projects with a global scope and meet colleagues from all over the world. English is our working language. We are looking for candidates combining professional expertise and excellent interpersonal skills to interact with our colleagues in different cultures, countries and time zones.

Our mission is to care and cure; We want to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life. We also want to provide a shareholder return that reflects outstanding performance and to adequately reward those who invest their money, their time and their ideas in our company.

Benefits of Working for Novartis
• Competitive salary
• Annual bonus
• Strong work/life balance, flexible working hours
• Pension/risk life insurance scheme
• 5 weeks paid holiday
• Cafeteria employee benefit program
• Public transportation allowance
• Plus additional benefits

‘I came for the job, I stay for the culture'

Requirements:
Novartis is currently recruiting for an individual demonstrating the following:
• Undergraduate Degree; MBA or equivalent management experience preferred.
• Fluent spoken and written English; additional language preferred.
• Significant experience of managing multi-functional Transitions, Migrations & Change Management with internal and external stakeholders
• Experience in a specialist transition role within a large and complex international environment
• Strong experience in managing and mitigating transition risks
• Experience of transitioning services, preferably in an outsourcing or shared services environment
• Strong experience of managing and rolling out the change associated with implementation of new business models
• Desirable to have experience of HR or Staffing transformation

Desired profile

please see above