Clinical Operations Specialist

Job description

Job Description

•The Clinical Operations Specialist will be required to work on multiple projects.
•Tasks will include but are not limited to:
•Coordinate training requests for all Surgical equipment post sale
•Assist in maintaining online training system
•Assist with metric gathering and reporting
•Create training assignments for clinical teams
•COS will be main point of contact for new equipment installation trainings
•COS will coordinate all required parties to conduct trainings, communication with customer for pre-training requirements, continued communication with customer on training needs
•COS will update online training system as new equipment is installed, addresses are updated, etc.
•COS will review survey results presented to management to measure areas of success and areas that need to be addressed within team
•COS will escalate customer training needs as necessary • COS will ensure SOPs and Job Aides are followed

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to ************@*******.** and let us know the nature of your request and your contact information.

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Desired profile

Minimum requirements

•High school diploma required. Associate’s degree minimum preferred
•English
•1-2 years experience in a customer service or medical information role with interaction with field-based personnel and/or direct contact with customers
•Very strong analytical ability
•Experience in field resource deployment preferred
• Knowledge of cataract and laser refractive surgery and equipment a plus
•Ability to work outside normal business hours (CST)

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