TCS Industrial Placement

Job description

Position Title

TCS Industrial Placement

Mission and Main Objectives

To join the active function of ‘Total Customer Satisfaction' within Europe, supporting many aspects of quality management, strategy & target setting, field quality investigation & assurance, concern & root cause analysis and validation based on real customer and market feedback.
The role includes exposure to the full life cycle of the vehicle from initial concept stage right through to market & follows daily contact with the engineering centre, European manufacturing plants as well as with European markets.

Main Tasks & Responsibilities

TCS industrial placements are available within various functions including:

·  Quality & Strategy Management : Interpret the voice of the customer, implement quality strategy, target setting & manage results.
·  Customer Experience Quality : Collate, analyse, manage customer experience at all touch points, implement & track target setting.
·  Product Quality Management Office : Quality validation through development to ensure new vehicles launch at Nissan Quality level & implement recurrence prevention action for next vehicle project.
·  Model Engineering : Concern detection, technical investigation, analysis and countermeasure effectiveness confirmation.
·  Field Quality Assurance : Serious concern, recall and service campaign management & investigation.
·  Supplier Warranty : Enable supplier warranty analysis with parts and data, facilitating routine investigations, self-improvement at suppliers and recover warranty expense.

Additional Tasks and responsibilities (include team management, if any)

Currently studying for a degree qualification or EUR equivalent, successful candidates will need to be:

·  Self-motivated with strong written & verbal communication skills.
·  Able to work cross functionally at all levels and respond quickly to changing demands backed up with a willingness to learn & voice own opinion.
·  Numerate with strong analytical skills.
·  Competent with MS Office, Excel.

Function

Warranty/ Service Technical Support

Type of Contract

Internship/student placement

Site / Location of Position

United Kingdom - Cranfield, Bedfordshire

Legal Entity

(NTCE) Nissan Motor Manufacturing (UK) Ltd - Nissan Technical Center Europe - Cranfield, Bedfordshire, UK

Part Time / Full Time

Full Time

Background & Experience

·  Currently studying for a degree qualification or EUR equivalent, successful candidates will need to be:

·  Self-motivated with strong written & verbal communication skills.
·  Able to work cross functionally at all levels and respond quickly to changing demands backed up with a willingness to learn & voice own opinion.
·  Numerate with strong analytical skills.
·  Competent with MS Office, Excel.

Minimum Education Required

University degree

European Language

English

Language Level

Fluent

Anticipated Start Date

20-Aug-2018