TCS Graduate

Job description

Position Title

TCS Graduate

Mission and Main Objectives

To join the active function of ‘Total Customer Satisfaction' within Europe, supporting many aspects of quality management, strategy & target setting, contributing to field quality investigation & assurance, implementing concern & root cause analysis and completing quality evaluation & validation based on real customer and market feedback. The role includes exposure to the full life cycle of the vehicle from initial concept stage right through to market & follows daily contact with the engineering centre, European manufacturing plants as well as with European markets.

Main Tasks & Responsibilities

TCS graduate vacancies are available within various functions including:

·  Quality & Strategy Management : Interpret the voice of the customer, implement quality strategy, target setting & manage results.
·  Customer Experience Quality : Collate, analyse, manage customer experience at all touch points, implement & track target setting.
·  Product Quality Management Office : Quality validation through development to ensure new vehicles launch at Nissan Quality level & implement recurrence prevention action for next vehicle project.
·  Model Engineering : Concern detection, technical investigation, analysis and countermeasure effectiveness confirmation.
·  Field Quality Assurance : Serious concern, recall and service campaign management & investigation.
·  Supplier Warranty : Enable supplier warranty analysis with parts and data, facilitating routine investigations, self-improvement at suppliers and recover warranty expense.

Function

Warranty/ Service Technical Support

Type of Contract

Graduate

Site / Location of Position

United Kingdom - Cranfield, Bedfordshire

Legal Entity

(NTCE) Nissan Motor Manufacturing (UK) Ltd - Nissan Technical Center Europe - Cranfield, Bedfordshire, UK

Part Time / Full Time

Full Time

Background & Experience

·  A team player with a proactive attitude
·  Comfortable working within deadlines.
·  Currently studying a business / Finance / Economics / Computing / Maths degree.
·  Competent with MS Office – Intermediate Excel user and awareness of Access would be useful.

Minimum Education Required

Bachelors Degree

European Language

English

Language Level

Fluent

Anticipated Start Date

16-Sep-2018

Posting Description

Currently completed / completing a degree qualification or EUR equivalent, successful candidates will need to be:
• Self-motivated with strong written & verbal communication skills
• Able to work cross functionally at all levels and respond quickly to changing demands backed up with a willingness to learn & voice own opinion.
• Numerate with strong analytical skills.
• Competent with MS Office, Excel.