Fixed Operations Manager-Richmond, BC
Richmond (Greater Vancouver)
Job description
Position Title
Fixed Operations Manager-Richmond, BC
Function
Sales
Site / Location of Position
Canada - Richmond, BC
Legal Entity
Nissan Canada Inc.(NCI)
Posting Description
Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. Our culture is one where personal development, mentorship and recognition are a priority and where each individual's role is clearly linked to the success of the organization. We are currently looking for a Fixed Operations Manager, to join our corporate sales team in supporting our Western Regional Operations located in Richmond, British Columbia.
POSITION SUMMARY
Responsible for the delivery and execution of Parts & Service sales objectives within an assigned dealership or territory. Conducts analysis utilizing action plans to improve weak areas. The incumbent has also the authority of applying Nissan warranty at the dealer and customer level.
POSITION FUNCTIONS
· Increase parts and service revenues and profits through the achievement of set objectives in relationship to:
· Nissan and Infiniti parts sales/wholesale targets
· Nissan and Infiniti accessory sales/wholesale targets
· Extended service contracts volume and penetration targets
· Aftersales merchandising activities and active program participation e.g. One-to-one
· Closely work and support Dealers in achieving their retail parts & service sales objectives. Analyze Dealer parts and service operations, identifies areas in need of improvement, make recommendations and coordinate implementation of specific action plans. Take the necessary actions to:
· Ensure Dealers deliver NCI parts, accessory and ASP targets on an ongoing basis
· Ensure Dealers develop and provide timely and aggressive Aftersales merchandising plans
· Ensure active participation in Aftersales programs and initiatives
· Ensure on-going Dealer adherence to all standards, policies and programs.
· Enhance overall customer experience throughout the achievement of specific VOC objectives and process implementation.
· Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards.
· Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides NCI perspective; negotiates on business related issues as required. MINIMUM QUALIFICATIONS
· University degree preferred or equivalent experience plus a minimum of 3 years business experience with at least 2 years in the automotive industry.
· Good consultancy skills in the areas of part sales retail awareness; business plan development & process; continuous dealership improvement; automotive marketing principles; financial statement analysis and team development
· Fluency in Microsoft Office.
· Complexity and Problem Solving: By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers.