Fixed Operations Manager

Job description

Position Title

Fixed Operations Manager

Function

Sales

Site / Location of Position

Canada - Richmond, BC

Legal Entity

Nissan Canada Inc.(NCI)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment, which keeps us at the forefront of innovation. Our culture is one where personal development and recognition are a priority and where each individual's role is clearly linked to the success of the organization. We are currently looking for a Fixed Operations Manager to join our team managing the Saskatchewan and Manitoba territory .

POSITION SUMMARY:

Responsible for the delivery and execution of Parts & Service sales objectives within an assigned dealership or territory. Conducts analysis utilizing action plans to improve weak areas. The incumbent has also the authority of applying Nissan warranty at the dealer and customer level.

POSITION FUNCTIONS:

1. Increase the dealership NCI parts and service revenues and profits through the achievement of set objectives:
·  Nissan parts sales, accessory sales and wholesale targets
·  Extended service contracts volume and penetration targets
·  Aftersales merchandising activities and active program participation
·  Ensure Dealers deliver NCI parts, accessory and ASP targets on an ongoing basis
·  Ensure Dealers develop and provide timely and aggressive Aftersales merchandising plans 2. Enhance overall customer experience through the achievement of specific objectives and process implementation. Closely work and support Dealers in achieving their customer satisfaction objectives.

3. Analyze Dealer VOC performance and process, identifies areas in need of improvement, make recommendations and coordinate implementation of specific action plans. Take the necessary actions to ensure Dealers deliver a quality experience to customers and support NCI customer satisfaction initiatives and programs.

4. Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards. Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary.

5. Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides NCI perspective; negotiates on business related issues as required.

MINIMUM QUALIFICATIONS:
·  Bachelor's degree preferred
·  Minimum of 3 years business experience with at least 2 years in the automotive industry.
·  Strong negotiation and analytical skills in the areas of parts sales, and financial statement analysis
·  Experience in business plan development and automotive marketing principles
·  Strong Microsoft Office and presentation skills (Word, Excel, PowerPoint). All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.