Bilingual Warranty Analyst

Job description

Position Title

Bilingual Warranty Analyst

Function

Customer Support

Site / Location of Position

Canada - Mississauga, ON

Legal Entity

Nissan Canada Inc.(NCI)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. Our culture is one where personal development, mentorship and recognition are a priority and where each individual's role is clearly linked to the success of the organization. We are currently looking for a Bilingual Warranty Analyst to join our team at our head office located in Mississauga, Ontario.

Position Details
• Warranty Claim Pre approvals: Analyze, assess and pre-approve/decline submissions from Dealers; Provide guidance to Dealer staff and adjust dealer warranty repair, service contract repair and campaign claims.
• Provide Call Centre support to dealers and regions regarding warranty-related issues (claims, warranty policy and procedures).
• Liaise with Regional Support Managers, Area General Managers and Fixed Operations Managers to inform and advise them about claim submission approvals and processing and to answer any inquiries. Assisting Regional staff in setting approval limits for various Dealers. Process requests and inquiries sent from Regions relative to approvals in the form of memos and respond to those individuals. Address Regional requests for specific warranty reports in order to modify Dealer behaviour. Maintain an up to date library of Electronic Service Manuals (ESM) and be familiar with the Policies and Procedures relating to Warranty.
• Process warranty claim charge-backs received from Regions. Evaluate alleged defective warranty parts returned by Dealers.
• Process and investigate claims: Process daily warranty claims and review warranty repair order documentation to verify warranty compliance.
• Daily / Monthly reports: Daily warranty claims stats, monthly CPUS reports and Month end warranty comparison / tracking reports.

Requirements
• Bachelor's degree preferred, equivalent experience combined with post-secondary education
• Strong technical knowledge combined with minimum 2 years dealership service and warranty or equivalent experience
• Proficiency with MS application; Excel, PowerPoint, Word and Outlook
• Strong communication skills
• Bilingual, proficiency with English and French

We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, vehicle lease/purchase programs, and more. Additional site specific benefits such as on-site childcare, gym, and dry cleaning services may also be available at some locations.
Welcome to an open lane of possibility. Put yourself in the driver's seat and apply today.