Bilingual Collections Representative

Job description

Position Title

Bilingual Collections Representative

Function

Credit Services

Site / Location of Position

Canada - Mississauga, ON

Legal Entity

Nissan Canada Finance Inc.(NCF)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. Our culture is one where personal development, and recognition are a priority and where each individual's role is clearly linked to the success of the organization. We're currently looking for a Bilingual Collections Representative to join our team in Mississauga, ON

Responsible for collection of outstanding customer payments. Responds to customer and dealer inquiries via a toll-free number by providing verbal and written correspondence. Contacts customers to follow up with insurance proof to update records on customers' files.

POSITION FUNCTIONS:
1.Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.
2.Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
3.Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
4.Indentify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
5.Answers incoming calls from customers and dealers in regards to inquiries.
6.Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls
7.Perform other assigned tasks and duties necessary to support the Collections department.

MINIMUM QUALIFICATIONS:
•Must have a high school diploma
•Must have prior customer service experience.
•Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.
•Bilingual (French/English) is required

We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, 401(K), vehicle lease/purchase programs, and more. Additional site specific benefits such as on-site childcare, gym, and dry cleaning services may also be available at some locations.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law.