Site Reliability Engineer Technology Operations

Job description

As a Site Reliability Engineer for Technology Operations, you will use your expertise in full stack application support to provide meaningful site health and performance metrics, that will continuously drive reliability and consumer experience improvements. You will work across teams to proactively identify and troubleshoot incidents within the stack (consumer and non-consumer facing). The Tech Ops team provides day-to day operational activities in a dynamic global 24x7 environment. You will enable and lead the critical incident and problem management process where you will engage appropriate colleagues, vendors, and leadership teams to restore service, manage root cause analysis and recommend solutions for long term fix. You will also prepare reports for management, identify risks/solutions, and make recommendations for continual improvement. Important to the role is the ability to identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience.

Desired profile

Qualifications :

·  Working knowledge of IT service management (Incident, Problem, Change, and Knowledge Management)
·  Ability to drive (command & control) a technical team of support engineers and venders during Critical / Major Incidents
·  Able to communicate and translate business impacts, status, action plans, timelines etc. during CIM/MIM both at a technical and business level to leadership / stakeholders.
·  Practical experience in managing and leading application / infrastructure reliability practices for consumer facing web, mobile experiences, and retail brick & mortar store infrastructure.
·  Previous experience with developing and driving real time monitoring solutions that provide visibility into site health / store health and key performance indicators
·  Familiarity with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, VMs, Windows, Linux and AWS
·  Able to implement real time monitoring for complex business processes delivered by technology.
·  Prior experience with agile methodologies, performance engineering and automation tools
·  3-5 years' technical experience working with consumer facing (e-commerce) software applications and front office / back office retail systems.