Reference Data Analyst

Job description

Date: Sep 10, 2018

Location: Stevenage, HRT, GB

Company: Nielsen

Reference Data Analyst - 9181

Operations - Great Britain Stevenage, Hertfordshire

Nielsen provides clients with the most complete understanding of what consumers watch and buy. Nielsen measures markets, media, and consumer behaviour across industries on a global scale. We transform raw data into strategic insights and tailor-made recommendations. We analyse and advise on complex sales and marketing issues for winning business decisions.

A division of Nielsen Entertainment and first established in 1858, Nielsen Book is a leading supplier of bibliographic data, transactional ordering and market insights to booksellers, librarians and publishers in over 100 countries.

REFERENCE DATA ANALYST, GLOBAL OPERATIONS

ROLE PURPOSE

As Reference Data Analyst you will be responsible for allocated publishers, maintaining a close and positive working relationship through appropriate liaison at all levels. To deal with or reassign appropriately, queries from subscribers in a timely and efficient manner. To add new bibliographic records to the database accurately and in a timely manner, meeting all departmental standards as appropriate. To maintain, upgrade and improve existing bibliographic records on the database accurately and in a timely manner, meeting all departmental standards as appropriate. To attend publisher meetings, open days, book fairs where appropriate to support other areas of the business. To test new electronic feeds to the appropriate level and within the appropriate timescales.

SCOPE

Reporting to the Team Leader, Reference Data, you will be part of the dedicated Book Operations team based in Stevenage and will work closely with the Testing and Integration team. This role does not have any direct reports.

This role requires the successful individual to show competence across a range of skills.

TASKS AND RESPONSIBILITIES

· To take responsibility for allocated publishers, maintaining a close and positive working relationship through appropriate liaison at all levels

· To deal with or reassign appropriately, queries from subscribers in a timely and efficient manner

· To liaise with colleagues within other areas of the business where necessary

· To add new bibliographic records to the database accurately and in a timely manner, meeting all departmental standards as appropriate, and deal with any issues arising from the data capture

· To maintain, upgrade and improve existing bibliographic records on the database accurately and in a timely manner, meeting all departmental standards as appropriate

· To test new electronic feeds to the appropriate level and within the appropriate timescales

· To attend publisher meetings, open days, book fairs where appropriate to support other areas of the business

· To provide cover for the Image Coordinator

· Update and amend book information to enrich and improve the quality of the database.

· Develop a close working relationship with allocated publishers, to ensure Nielsen BookData receives timely information and meets all appropriate service level requirements

· To prioritize work to ensure all service level agreements are fulfilled in a timely manner.

· Answer queries from publishers and other data suppliers promptly and professionally at all times. Answer any queries from other teams (e.g. Customer Support team) and other colleagues (e.g. Nielsen BookScan) promptly and professionally at all times.

· Assist in any appropriate bibliographic projects required by publisher and/or the Team Leader

· To attend and contribute to regular team meetings

· To carry out other duties as may be required from time to time by the Team Leader.

QUALIFICATIONS

● Highly proficient general PC skills

● Solid product knowledge

● Strong communication skills, written and verbal

● In-depth understanding of the publishing industry and book trade

● Solid proficiency in data analysis and testing

# LI - LM

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com