Junior Customer Service Executive

Job description

Date: Aug 2, 2018

Location: Houten, NL

Company: Nielsen

Junior Customer Service Executive - 16243

Client Services and Sales - Netherlands Houten, Utrecht

At Nielsen , we set the standard for measurement. We did it 94 years ago when we invented the market research industry, and we're still doing it today. But we don't stop there. We're focused on your future, and we know the next big thing can come from anywhere. Together, we'll invent, test, fail, reinvent and test again until we find it. That's because we're a company of scientists. Not the lab-coat kind — the truth-obsessed kind. From analysts in front of clients to engineers behind the scenes, each of us brings a passion for precision.

Brandbank (a Nielsen company) is one of the world's largest providers of trusted digital product content for ecommerce sites, mobile shopping apps and virtual merchandising applications. With 20 years' experience in ecommerce content, Brandbank maximizes the impact of online products for the FMCG retailers and manufacturers, while minimizing the cost and effort to retailers and suppliers. We create high quality content that fuels ecommerce success for our customers, while creating a rich online shopping experience.

For our Commercial team in our Houten office , we're looking for a

Junior Customer Service Executive

You are the first contact person for your client portfolio, the FMCG manufacturers and suppliers. You support them to improve the data quality from their product assortment. You'll be working in a start-up environment in FMCG with coverage over 90% in the Benelux market. You'll be a part of a small team of specialist, within an international organization.

Essential for this role is the GS1 Data Quality Program and the GDSN platform, which is a market initiative by retailers and suppliers to improve the quality of their product data available in the Benelux FMCG market.

KEY RESPONSABILITIES

As Junior Customer Service Executive , you will:

·  You'll be part of a team of experts in our service portfolio and GS1 Data Quality Program and you are able to support your customers on a daily basis and being end-to-end responsible for delivering a first class service level to your assigned customers (category captains and long-tail suppliers), delivering against agreed conditions.
·  Building and maintaining strong, long-lasting customer relationships and develop a trusted advisor partnership with key customer stakeholders, driving up customer satisfaction.
·  Proactively contacting customers where we identify opportunities or risks. Identify and assess critical needs and ensure timely and successful delivery of our solutions according to customer objectives.
·  Being responsible for frequent reporting to internal and external stakeholders in timely and adequately manner, highlighting the progress of the account, reporting on milestones and share clear forecasting to manage the customers' expectations.
·  Working closely with the Teammanager to identify and achieve objectives (revenue or otherwise) stated in Operating Plan.
·  Assisting customers with understanding of GDSN platform and being able to advise and support assigned customers.
·  Setting up new users in Nielsen Brandbank systems and running through full service capabilities to ensure the new user knows its functionality.

WHAT DO WE EXPECT FROM YOU?

Our candidate will have:

·  Bachelor in Business Administration or relevant;
·  One to three years of working experience in a similar customer service role;
·  Native Dutch speaking is required in case of our Dutch clients;
·  Business English (mostly for internal communications);
·  Affinity for e-business & e-commerce and/or the FMCG sector;
·  Experience with GS1/GDSN is an asset;
·  Good communication, presentation and explanation skills;
·  Ambition and willingness to create and grow relationships;
·  Customer centered approach to objectives and challenges.

We will hire you for your motivation, determination and potential. We will allow you to develop yourself and grow in your role.

WHAT CAN YOU EXPECT FROM US?

What are we offering to you?

This opportunity is just the beginning of your future at Nielsen Brandbank where you will experience a dynamic, open, and solution-oriented environment where we support your development through a trust-based feedback culture and diverse training possibilities. Within our teams we emphasize the importance of diversity and inclusion because we know they are crucial to our growth, strength and ability to innovate. Our international teams work together to create an uncommon impact. Being open, personal, connected and useful is woven into Nielsen's DNA. As part of our culture; our promise to you is that at Nielsen, you can Be yourself, Make a Difference & Grow With Us.

Why? Our values, our commitment to you

Within our teams we emphasize the importance of diversity and inclusion because we know they are crucial to our growth, strength and ability to innovate. Being open, personal, connected and useful is woven into Nielsen's DNA. As part of our culture, our promise to you is that at Nielsen, you can: Be yourself, Make a Difference & Grow With Us.

How? The application process

Apply now online. You will receive an online invitation to complete AI-based games on Pymetrics. If your results are positive, we will contact you within 3 weeks to inform you about the next steps.

*LI-LM

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com