Junior Client Service Executive

Job description

Date: Oct 3, 2018

Location: Brussels, BE

Company: Nielsen

Junior Client Service Executive - 26664

Analytics - Belgium Brussels, Brussels-Capital Reg

95 years ago, we invented the market research industry. Since then, we are the leader in market research in the FMCG (Fast Moving Consumer Goods) industry and we grandly developed our two main business: Watch and Buy.How did we achieve that?

ðBecause we believe providing our clients a precise understanding of their market and showing them what's next is key to making the right decisions that can lead to profitable growth. Our clients are then one of our biggest priorities with Employee's wellbeing.

ðBecause we are always innovating to keep pace with emerging market trends and the increasingly diverse, demanding and connected consumer. Want an example? See our newConnected System service where all data available will be synchronized for the business!

For our dynamic Commercial teams in Brussels, we are looking fora

Jr Client Service Executive

MAKE A DIFFERENCE

What's the job?

You will make a difference by answering to clients' questions on Nielsen studies that will enable clients to grow in the FMCG market!

Your job will contain 3 main parts: the daily contact with retailer and manufacturer clients, the reporting on market trends and the setup of general trends in client presentations.

Concretely, for the first part, you'll be accountable for responding effectively to our clients' daily questions on the use of Nielsen data, escalating when needed to other teams. You will perform small data analysis, provide guidance on our software and webtools and contribute to the enrichment of our CRM knowledge center. As our client's first point of contact, you'll be the friendly help of Nielsen, providing award-winning customer service and support.

For the second part, you'll be responsible to build and refresh the regular and ad hoc reports about the market trends and deliver them to our clients.

Finally, you'll help the analytics team in building quality presentations on categories. You'll work together to deliver meaningful results and insights on the FMCG market.

BE YOURSELF

This position is a perfect start for you in Nielsen, a leader company in market research in the FMCG sector. Your distinctive strength is a truly client and solution oriented approach. By joining Nielsen, you will learn about all services that Nielsen is delivering and you'll be part of a team within a fast paced and demanding environment and have opportunity to interact with other areas of the business.

The minimum requirements are

·  University Degree (Business Engineering, Marketing, Business Science,…)
·  Have a minimum knowledge or curiosity/interest of market research/market data and/or consumer goods industry
·  Be fluent in Dutch and French, one is your mother tongue and you have a very good knowledge of the other one - Required and mandatory as our clients and teams speak those languages
·  Be fuent in Business English
·  The ability to demonstrate good client service skills across all media (email, phone and face to face)
·  Proficient in Microsoft Office tools and a passion for technology

On top of these requirements, you'll have an advantage if you possess one or more of these skills and attitudes:

·  An enthusiasm for data and accuracy
·  A good time management skills
·  Problem-solver and solution-oriented
·  Analytical skills
·  A small experience in a customer support service is an asset (1-2 years) but this is a recent graduate job opportunity

GROW WITH US – WHAT DO WE OFFER?

Benefits .We offer a contract for an undetermined period . Besides the salary, you will get the following benefits package : meal vouchers, enrolment to our insurance group program (pension fund, hospitalization, disability insurance…), and as we work 40h/week, you will also get 1 compensation day per full month (up to 12 extra days for a full year).

Training & Development .Nielsen employees are also encouraged to pursue growth opportunities and are provided with professional training to enable them to stay at the fore-front of latest marketing trends.

Culture .Nielsen offers flexible working hours, helping you to create a work/life balance that is right for you. Moreover, you will experience a dynamic, open, international and solution-oriented environment. Beingopen,personal,connectedandusefulis woven into Nielsen's DNA. As part of our culture, our promise to you is that at Nielsen, you can: Be yourself, Make a Difference & Grow With Us.

THE RECRUITMENT PROCESS

First, you need to apply online !

Our process contains:

·  An online test via the Pymetrics platform ( AI based games – really fun to do! You'll get a personalize results report to show you your cognitive and emotional traits! )
·  A video interview( to start to get to know you )
·  A Business Case which consists in a series of exercises related to a sales job, followed by an interview ( to demonstrate your skills and learn more about the job )*
·  A final interview ( because we like to have several opinions and we'd like you to meet several people from our team )*

We always try to provide feedback for each step and as soon as possible, but sometimes it may take a bit longer – especially for the first steps as we receive lots of application.

If you have any doubt or question, do not hesitate to contactLauriane ),our recruiter.

*In our office, located Avenue des Pléiades 73/ Plejadenlaan 73, 1200 Brussels.