Executive, Client Response

Job description

Date: Apr 26, 2019

Location: Singapore, SG

Company: Nielsen

Executive, Client Response - 35907

Client Services and Sales - Singapore

KEY RESPONSIBILITIES:

·  Training will be provided in Nielsen's Retail Methodology and you will achieve a comprehensive understanding of the FMCG eco-system – from consumers, manufacturers, retailers and beyond.
·  Serves as a first touch point to our FMCG clients via e-mail and phone, and potentially becoming the subject matter expert of all Retail Insights' queries.
·  Tasked to provide quick and accurate response to both internal and external clients, which may include data insights extractions and providing solutions to clients' queries.
·  Exposure to Nielsen's Global Services network by coordinating international sales requests through local category checks and liaising with fellow regional counter parts.
·  Serves as a Business Partner to our internal Client Response and Analytics Team to tackle complex issues.
·  Become more adept in creating dashboards to track and analyse Key Performance Indicators as well as proposing workflow improvement solutions.
·  You will play a vital role in shaping our clients' experiences with Nielsen and driving greater client satisfaction.

REQUIREMENTS:

·  At least a Bachelor's Degree, in any discipline
·  No experience required but 1-2 years of experience in Customer Support line would be desirable
·  Passionate in driving customer experience and willing to go the extra mile to assist clients and enhance client's satisfaction
·  Composed and flexible individual who is able to overcome difficult and complex situations.
·  Comfortable working with large data sets/ numbers.
·  Competent in Microsfot Excel.

About Nielsen:

Nielsen Holdings plc (NYSE: NLSN) is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation,continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100countries, covering more than 90% of the world's population. For more information, visitwww.nielsen.com .