Digital Support Executive

Job description

Date: Oct 29, 2018

Location: Petaling Jaya, MY

Company: Nielsen

We are seeking a highly motivated self-starter who will assume a role as a Digital Support Executive supporting our suite of products and services, to provide the technical support externally and internally to help on correctly implementing our ad tracking technology. The successful candidate will be an integral part of the continued growth and development of our unique and innovative capabilities within this exciting area of our business, and the industry as a whole.

Job Duties & Responsibilities:

·  Helping clients correctly implement and test our ad tracking code on their site, and video players, and troubleshooting implementation issues as they arise.
·  Day to day management of a large and dynamic client/project portfolio for digital products.
·  Training and support for the technical aspects of our product solution to clients.
·  Demonstrating products to technical and non-technical audience.
·  Identifying best practices and assisting in the creation of support materials; implementation guides, FAQ's, etc.
·  Assisting the team in product/solution presentations or engagements.
·  Providing expertise and guidance for other product verticals that leverage similar technology

Requirements:

·  Bachelor Degree in Computer Science and/or Marketing/Business-related is a plus.
·  Preferably applicants with 1 year of experience as web developer or in media planning.
·  Fresh graduates are encouraged to apply.
·  Strong English communication skills (Verbal and Written)
·  Ability to communicate in Indonesian or Thai or Filipino language will be an added advantage
·  Experience in internet advertising and / or content management technologies, and / or Ad Servers like DoubleClick would be an advantage.
·  Understanding of the online video and advertising spaces and technologies – stay current with Internet industry and the latest technologies.
·  Strong proficiency in MS Excel
·  Understanding of Web/Internet Technologies – HTML, Flash, & JavaScript knowledge a plus.
·  Local Ad Server/Ad Network experience a plus

Nielsen is a leading global provider of information and insights into what consumers watch and buy

The Nielsen Company (NYSE:NLSN). With nearly 40,000 employees in 100+ countries around the world, diverse talent is the cornerstone of Nielsen's success and our future. Through leading services spanning media and consumer information, online intelligence, mobile measurement, trade shows and business publications, our global clients demand and receive products and services built on quality and innovation. Whether it's retail and consumer packaged goods analysis, media audience measurement, or business information online, in print, or face-to-face – Nielsen's products and services offer invaluable insight and perspective that our clients rely on to make informed business decisions.