Client Instructions - Data Administrator

Job description

Date: Apr 12, 2019

Location: Macquarie Park, AU

Company: Nielsen

Client Instructions - Data Administrator - 33077

Operations - Australia Macquarie Park, New South Wales

Position Purpose

The Graduate Database Administrator for providing knowledge and expertise to support the execution of client requests for a specific industry group. This individual is responsible for liaising with onshore/offshore teams to ensure on time, on quality execution, and compliance to processes.

Key Responsibilities and Duties

·  Liaise with offshore counterpart to provide expertise and execute requests
·  Organises workload with offshore team (NP, Work Request mgt, …)
·  Coordinates new database set-up and resolves client inquiries
·  Acts as an escalation point for account managers both onshore and offshore for Client Instruction related questions and investigations, and joining severity calls related to the CI role.
·  Provides sustainable solutions (script, mapping setup, etc) for client deliverables not only meeting client requirements but nielsen standards as well
·  Manage system capacity, including processing capacity and disk space required
·  Design and train on new processes as new tools and tasks arise

Qualifications (Skills and Experience Required)

·  Basic computer programming skills such as SQL and and VB for applications.
·  Knowledge in utilising Citrix in order to conduct investigations and execute client requests
·  Good technology skills – basics include MS word, excel, power point.
·  Ability to build relationships and work with people from different regions and cultures.
·  Excellent administrative and organisational skills and an eye for detail.
·  Good communication skills - ability to be clear and concise.
·  Ability to work under pressure and to ask for support when required.
·  Confident and enthusiastic person who is able to manage a varied and unpredictable workload without supervision.
·  Strong work ethic, motivated and takes pride in their work.
·  Be able to work in a collaborative way, sharing learning and best practices

Reporting Relationships

The Graduate Database Architect reports to the Onboarding Lead. No roles report to the Industry Client Instructions Specialist.

About Nielsen:

Nielsen Holdings plc (NYSE: NLSN) is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation,continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100countries, covering more than 90% of the world's population. For more information, visitwww.nielsen.com .