CATI Interviewer

Job description

Date: Oct 3, 2018

Location: Sharjah, SH, AE

Company: Nielsen

CATI Interviewer - 27962

Operations - Utd.Arab.Emir. Sharjah, Sharjah

Definition of The Role Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application

Responsibilities

·  Conduct surveys and record the feedback with 100% accuracy.
·  Note down the verbatim with proper spelling and grammar check
·  Make callbacks to the customers if required
·  Responsible for the proper execution of floor procedures
·  Must be able to work a flexible schedule that will include Saturdays
·  Using problem-solving skills to handle difficult or irate clients
·  Learning about the organization’s products or services and keeping up-to-date with any changes to them
·  Capitalizing LEAD requests by applying core customer service techniques supported by LEAD qualification skills
·  Conveying customers’ feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations.

Requirements

·  Preferably six months or more experience in Outbound Contact Center Operations
·  Excellent interpersonal and listening skills
·  Good telephone manner
·  Preferable of either Arabian & English or Hindi & English both Speaking & Reading is a mandate
·  Motivated and reliable
·  Basic IT skills
·  Confident and able to approach people
·  Willing to learn
·  Results Driven
·  Proper 6 months validated Visa and Passport (both Candidate & Sponsor) to obtain Labor Card

If you are interested in this opportunity, please reach out directly with supporting CV and cover letter. We only have the capacity to reach out to the successful applicants. If you have no response within two weeks, please consider yourself unsuccessful at this time.

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com