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Associate Customer Service Representative - Arlington, TX

  • Arlington (Tarrant)
  • Administration

Description de l'offre

Date: Oct 24, 2018

Location: Arlington, TX, US

Company: Nielsen

Associate Customer Service Representative - Arlington, TX - 15367

Field Operations and Panel Recruitment - USA Arlington, Texas

Associate Panel Relations Specialist

The Associate Panel Relations Specialist will act as the 'voice of Nielsen,' by completing scripted interviews of our Nielsen panelists to ensure we maintain household data accuracy. In addition they will be responsible for recruitment of new Nielsen households.

Job Description:

· 
Places outbound and inbound calls to Nielsen panelists

· 
Primary customer service contact to complete demographic updates, addressing household concerns, answering simple questions from our panelist

· 
Building solid, productive relationships through positive communication

· 
Data Entry of reported panelist changes

· 
Identify and escalate any issues regarding panelist cooperation

Requirements:

Professional attitude

· 
Strong customer service skills

· 
Typing by touch

· 
Handle large call volumes both inbound and outbound

· 
Ability to communicate effectively

· 
Proficiency using electronic communications

· 
Ability to work independently and on a team

· 
Effective organizational skills

· 
Excellent time management skills

· 
Ability to meet required deadlines

· 
MS Windows experience and word processing

· 
High school degree

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.