ADMINISTRADOR SALESFORCE

Job description

Date: Mar 28, 2019

Location: Mexico City, MX

Company: Nielsen

ADMINISTRADOR SALESFORCE - 32675

Technology and Engineering - Mexico Mexico City, Federal District

About Nielsen

We understand the importance of knowing what consumers see and buy. That is our passion and the center of our business. We study and know consumers in more than 100 countries to provide the most comprehensive insight into trends and habits around the world.

With nearly 34,000 employees in more than 100 countries around the world, Nielsen offers a wide variety of full-time career opportunities, and part time jobs for trainees and interns.

At Nielsen we believe in talent and diversity! In Nielsen you can be you, you can grow with us and you can make a difference. At Nielsen we want you to succeed as your most authentic self.

Salesforce Administrator

Objective / About the area: The Salesforce Administrator will be responsible for the proactive planning, implementation, and support of our global CRM System. This position is also responsible for ensuring that Salesforce is being fully utilized to meet corporate objectives. This individual will support the system and will provide best practices and recommendations to management for integration and application development, deployment, and iterative refinement.

Your main responsibilities as Salesforce Administrator at Nielsen will be:

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Maintain thorough knowledge of Salesforce and systems including best practices and processes that are run through Salesforce as we grow our user base.

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Experience with Sales Cloud (Lightning) or Sales Operations/Support team (is a plus)

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Utilize Salesforce abilities to meet the CRM objectives and needs of all departments in a global organization.

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Research and recommend innovative and automated approaches, identifying those that leverage our resources and provide economies of scale.

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Maintain high standards of excellence for business critical processes and systems.

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Provide training including; team members and business users, generating internal documentation for processes, policies, application configurations.

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Work closely with JIRA, Service Desk and team members to provide timely, efficient and professional support. Able to identify, troubleshoot, diagnose, and resolve technical problems.

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Evaluate and test new Salesforce releases and apps; owning and managing plans for their implementation.

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Maintain operational integrity of production systems. All system changes are documented and deployed as prescribed by the Change Management process and corporate security programs.

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Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business.

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Evaluate and recommend policies and procedures.

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Manage various projects as directed.

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Maintenance including but not limited to:

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Configurational changes

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User access

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Bulk data quality

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Continuous improvement via self-learning, training, conferences, and certifications to stay abreast of technology advancements.

What makes you the perfect fit for us?

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Minimum 2 years' experience with Salesforce Administration, Admin Certification is a plus.

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Minimum 2 years' experience in a customer support role.

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Ability to effectively prioritize and execute tasks in a high-pressure and ever changing environment and must be able to manage multiple requests at the same time.

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Good understanding of relational databases and data integration tools, not limited to Dataloader and Workbench.

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Substantial familiarity with configurational salesforce, apex familiarity is a plus, but not essential.

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Excellent critical thinking, problem solving, and analytical skills with a keen attention to detail.

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Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people.

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Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs.

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Self-starter having the ability to work with minimal direct supervision, taking ownership and being proactive is a must.

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Ability to learn quickly and be comfortable asking questions and seeking answers.

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Strong team player, ability to lead peers in accomplishment of common goals.

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Ability to interact with business users and translate business needs into solutions.

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Agile project methodology, CICD/DX/GIT experience is a plus.

We want to hear from you! If you are interested, send us your updated resume.

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com