Sales Advisor Liège - Nestlé - BELGIUM

Job description

"Passionate People. Great Careers."

MISSION

The Sales Advisor acts as an ambassador of the Nespresso brand in the Boutique. The mission of the Sales Advisor is to enhance the Nespresso Club Member experience. He or She is responsible for handling the Club member's whole lifecycle with both expertise and emotional bond required by the luxury environment set by the Nespresso brand. The Sales Advisor welcomes, advises and gives a service “Beyond Satisfaction” to all Nespresso customers and prospects. He or She achieves sales and service targets and respects all guidelines and procedures.

MAIN RESPONSIBILITIES

· Welcome Nespresso customers and prospects : Identify their needs, advise on Nespresso products and services.
· Register New Club Members : Present the Club services, the range of accessories and machines, the coffee varieties and advice on the first order. Ensure that all data's of the customer are recorded in the database.
· Acquire expertise and give briefings : Become a coffee/machine/guidelines/stock expert through regular training. Be able to transmit this expertise to the other persons of the team through briefings.
· Be responsible for your cash register : Be accurate and well organized in order to avoid cash differences.
· Respect Nespresso guidelines and procedures : Wear without any exception the uniform of Nespresso . Ensure that desks and Boutique remain tidy and clean. Fill in coffee walls by the end of the day. Respect the tasks of your colleagues. Arrive on time.

KNOWLEDGE AND PROFESSIONAL SKILLS

· French as mother tongue with a good knowledge of English
· Expertise in oral communication for each type of customer (open minded, ability to listen, understanding of customer's needs and ability to capture customer's interest)
· 1-2 years of commercial experience (customer relations & sales) in a premium brand boutique/company
· Team player
· Courtesy and maturity
· Punctual
· Computer literate
· Problem identification and solving skills
· Ability to multi tasks, attention to detail
· Organisational skills
· Stress resilience
· Strong interest in our products and in coffee in particular. Flexibility and willingness to work in a shift planning environment (weekends & evenings)
· HBO education level or equivalent by experience

Keywords : Belgique, Français, Belgium, English