NQAC Customer Service Representative

Job description

Nestlé UK & Ireland

QUALITY ASSURANCE CENTRE, YORK – North Yorkshire

We are looking to recruit a Customer Services Representative. Are you looking to widen your experience with a respected global company in a key role within the Nestlé Quality Assurance Centre (NQAC)?

It's difficult to beat the career diversity available within Nestlé with a host of operational sites in most parts of the UK and abroad. Our operational teams are responsible for manufacturing many of the UK's favourite brands and ensuring these appear on the shelves of retailers exactly when needed. As a company, Nestlé is the global leader in nutrition, health and wellness with a strong impact in our local communities as well as globally. You'll be rewarded with an attractive package of £20k along with all the benefits that come with working for Nestle, more importantly you'll be working with a range of products that will inspire you.

Our Story

The NQAC provides expert technical services, including chemical and microbiological analyses, advice and information to NUK and European divisions, factories, co-manufacturers and several Product Technology and Research and Development Centres. The laboratory is a Centre of Excellence working to very high standards and is UKAS and DEFRA accredited.

Our Opportunity

Reporting into the Quality and Customer Services Manager, this role involves working within a team of 4 people but communicating with both internal and external clients around the world.

The main function of the customer services representative is to manage in a timely and effective manner the logging in of samples received from customers, check the tests to be performed and then dispatch them within NQAC York to the relevant department. You will also act as the single point of contact for the customers to deal with queries, requests and complaints.

This role may also offer the opportunity to contribute to daily and weekly meetings by sharing openly issues that relate to the performance of the department and support rigorous root cause analysis to enhance processes and ways of working.

You

This role will suit an individual who has strong interpersonal and communication skills and may have previously held a front facing customer service role.

A HNC/Degree in Chemistry or a relevant science subject is preferred, however an A level or equivalent in a science subject along with strong relevant work experience is also acceptable.

You will have the ability to prioritise and be able to trust your own judgement as to when to involve/seek advice from line management on issues that deviate from normal policy. It requires you to be a team player and understand the importance of achieving team goals is more important than individual goals.

This role is a fantastic opportunity to work within a world class organisation, giving you excellent prospects for advancement.

What you need to know

The closing date for this role is 13 November 2015 .

We will be considering applicants as they apply, so please don't delay in submitting your application.

Nestlé UK & I is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.