Customer Solutions Analyst

Job description

Nestlé UK & Ireland

Customer Solutions Analyst –Supply Chain

York

Competitive salary + Bonus potential + benefits

Fixed Term Contract and Temporary opportunities available

We have a great opportunity to join the brand new Order to Cash (O2C) Centre of Competence team as a Customer Solutions Analyst based in York. We have a number of positions available on either a fixed terms contract or on a temporary basis.

Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world's largest food and Beverage Company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.

We have more than 2000 brands worldwide, from global icons to local favourites, and here in the UK and Ireland we are major player within the food industry. However, at Nestlé it is not just our big brands that matter….it is our people. In the UK and Ireland, across 20 sites, we employ over 8000 people.

What can you expect?

The purpose of this role is to effectively manage the customer request through order flow.

Responsibilities will include:

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Receiving, managing and processing customer's orders

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Managing queries from internal and external customers

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Management of returns and refusals

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Resolving any billing issues

Who are we looking for?

We are looking for candidates who have experience of either customer service and/or sales ledger. If you have worked within sales customer administration, accounts receivable, a contact centre or direct sales, this could be the role for you.

Other key skills include:

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Team working

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Confident at building relationships internally and externally

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The ability to problem solve

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Excellent written and oral communication skills

What you need to know

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The closing date for these roles are Wednesday 10th October 2018.

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We will be considering candidates as they apply, so please do not delay in submitting your application.

Nestlé UK&I is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.