Customer Service Specialist (Coffee Specialist) - NESPRESSO CANADA

Job description

POSITION VACANCY: Customer Service Agent (Coffee specialist)

BUSINESS UNIT: NESPRESSO

DEPARTMENT: Customer Relationship Center- CLUB NESPRESSO

LOCATION: Montreal

REPORTS TO : Supervisor

Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing operating businesses of the Nestlé Group.

MISSION OF THE JOB:

Be an ambassador of the Nespresso Brand at the Customer Relationship Center (CRC) and deliver the highest possible customer service through every interaction in keeping with our premium image and positioning.

Key Responsibilities:

· Provide phone or email assistance to assist clients with their purchasing process;

· Guide clients and recommend various Nespresso Grand Crus;

· Suggest recipes to enhance clients' Coffee Experience on a daily basis;

· Offer technical support on all Nespresso lines and products;

· Ensure optimal quality with customer satisfaction phone surveys;

· Proactive customer relationship management: emphasis on customer satisfaction and loyalty

· Respect and uphold procedures to enhance the Client Experience

· Understand and sensitize clientele to the different client contact channels

· All other tasks inherent to the position

Qualifications:

• High School , College or University Diploma with relevant experience;

• Perfectly bilingual in English and French (written and spoken);

• Strong interest for coffee, a great asset;

• 2 years' experience in customer relationship center ;

• Experience with high end clientele, a great asset;

• Ability to multi-task and solve problems;

• Strong customer relationship skills

• Good team player;

• Excellent communication skills;

• Computer skills

• Able to work in a fast pace environment and high performance culture

What we offer:

· Competitive salary

· Full benefits package

· Annual bonus

· A young and dynamic team

· A growth environment favouring the development of competencies

· Joining the Nespresso team is joining a high performance culture where you can progress in your career!

Nespresso Canada, a division of Nestle Canada!

Qualified candidates should apply via Taleo:

1- Access Nestlé's career page with the following link: https://nestle.taleo.net/careersection/3/jobsearch.ftl

2- In the Keyword section, enter job ID 150005SW

3- Click on the ‘Apply' button

The last day to apply is October 7 th , 2015.

Please note that only selected candidates will be contacted for an interview.

Visit www.nespresso.com to learn more about us