Assistant Manager Coffee Lounge- BBAR Toronto - NESPRESSO CANADA

Job description

Nestlé Nespresso S.A. is the market leader in premium portioned coffee and one of the fastest growing operating businesses of the Nestlé Group.

MISSION OF THE JOB:

Support the Bar Boutique Manager with the strategic plans associated with growing the Bar Boutique business overall. Assist in the daily operations and execution of bar/retail operations while achieving and maximizing sales. Lead and supervise the team of boutique specialists to create and maintain the NESPRESSO brand and value for our customers.

Key Responsibilities:

Sales and Customer Service:

· Ensure achievement of sales and service level targets set for the Bar.

· Lead the team by example in servicing our customers.

· Ensure the Boutique is clean and visual presentation properly set.

· Provide exceptional service to both existing and potential customers in an efficient and effective manner.

· Motivate and coach the team to provide exceptional customer service in keeping with our image and brand values.

· Proactively manage and deal with customer interactions and complaints.

Team Management

· Manage shifts to ensure that each specialist and team are prepared and ready to work and communicate to each other at the beginning and end of each shift.

· Oversee and respond to the day to day organizational needs of the Bar including but not limited to: store cleanliness, re-stocking, training staff on selling techniques, customer service, merchandising and product knowledge.

· Leverage the strengths and competencies in the team.

· Ensure scheduling and staffing meet the needs of the business operations.

· Support and assist in the implementation of SOP's and guidelines for the Boutique, ensuring full compliance by the team.

· Complete reports and/or documentation related to each shift.

· Supports Bar Boutique Manager in implementation of company programs by working directly with the team to execute action plans that meet the operations and organizations objectives.

Cash and Stock Management:

· Supervise and enforce the cash management policy, cash handling, boutique funds and deposit procedures.

· In partnership with the Bar Boutique Manager analyze product sales performance and inventory needs, including the monitoring of expense and purchasing budgets.

· Run monthly and quarterly stock inventories.

· Place weekly orders and define optimal delivery plan (frequency/cost/product availability/surface) to ensure adequate stock levels are maintained at all times.

· Manage all POS material.

· Manage all issues related to after sales service and customer queries.

Training and Coaching:

· Maintain current and up to date knowledge on coffee and the NESPRESSO Trilogy.

· Continuously evaluate the quality of service and give individual feedback to the Coffee Specialists.

· Create a culture of continuous learning within the team through daily meetings, focused group sessions, formal training and one on ones.

· Responds to immediate Bar and team needs by partnering with NESPRESSO resources (Human Resources, Finance, Trade) and external resources as needed.

· Acts as a coach and mentor by using discretion in assessing performance, providing feedback and coaching to improve performance and provide employment recommendations to Boutique Manager.

Qualifications:

Education:

· College degree in business or a closely related field / High School Diploma with equivalent experience

Experience:

· 3-4 years retail experience.

· 2 years supervision experience

· Knowledge of coffee and products would be an advantage

Knowledge, Skills and Abilities:

· Ability to deliver customer service that meets or exceeds the customer expectations

· Ability to use discretion in providing direction to others

· Effective oral and written communication skills

· Experience with the implementation of systems and policies with regards to retail

· Strong organizational skills

· Strong interpersonal skills

· Strong problem-solving skills

· Team-building skills

· The ability to work a flexible schedule including weekends and some evenings

· Knowledge of coffee from the source to in the cup

Languages:

· Fluent in English (French, an asset)

Nespresso Canada, a division of Nestlé Canada!

Please note that only selected candidates will be contacted for an interview.

Visit www.nespresso.com to learn more about us