Partnership Relations Coordinator -Norwegian Cruise Lines
Graduate job Southampton (Southampton) Sales
Job description
Norwegian Cruise Line is the innovator in cruise travel. We’re creating something new in the hospitality industry by giving each and every guest that cruises with us the most incredible experience, and some fabulous memories to take home with them. We’re an established brand that is growing fast to expand our young fleet of 14 ships based in Europe , North America, South America and now the Far East and Australia .
Excitingly we have a new ship 'The Norwegian Escape’ that launched this year which will give our guests the chance to enjoy a relaxed cruise vacation on one of the newest and most contemporary ships at sea. We are also very proud to be named "Europe’s Leading Cruise Line" by the World Travel Awards for the fifth consecutive year.
The Partnership Relations Coordinator supports the Business Development management in planning and implementing our Business Development plans; including incentives, reporting, events, ship visits and a numbr of award ceremonies throughtout the year with our travel partners, amongst other activities.
Responsibilites include;
- Handling inbound queries from travel partners to resolve or redirect as necessary. Manage un-serviced agent queries:
- Ensuring inclusion in database
- Owner of Partnership Relations inbox and phone line
- Continuous reporting to track performance, identifying agents requiring/justifying Business Development Specialist/Manager ownership
- Always looking for ways to improve Partnership Relations and assist in development of effective communication
- Responsibility for proactively driving MICE business in UK
- Regular communication to, research and expansion of MICE database within CRM Research of potential opportunities
- Develop sales tools resources and presentations
- Close liaison with Miami in preparation and delivery of quotes
Assisting Business Development team, travel partners and other assigned accounts as needed
- Ownership of Agency Master Map - identifying Head offices and sub agencies with their Agency IDs, statement roll ups and commission and override terms
- Responsibility for management, enhancement and implementation of CRM system across the Business Development team - devise development plan and timelines, team training and alignment with CE Business Development team usage and knowledge.
- Regularly monitoring and reporting on business activities conducted in CRM and set reports. Manage CRM up-keep - data cleansing, sales district changes, weekly reporting
- Work closely with revenue to report to team on success/ROI of agent co-op activity
Management of Business Development Director’s support, diary and travel
- Cross department support, communication and cooperation
- Daily updates with Business Development Director and Partnership Relations Manager
- Establish and develop trade partners’ knowledge of product, resources and online booking engine - through NCLU and Travel Partner website
- Conduct effective relationship building through clear and constant communication
- Management of the planning, co-ordination and implementation of trade partner co-op events that Director of Business Development is involved in. e.g. conferences, exhibitions, roadshows
- Proficient in BI Compass - where necessary, support with Agency performance reporting
- Optimize agent-facing processes in order to make doing business with us easier. Manage agent prizes and incentives process - ensuring full incentives T&Cs are provided, logged and communication to winning agents
- Assist with special projects as assigned - perform other job related functions as assigned
- Remain current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials. Follow corporate policies and procedures.
Assist with Scandinavian Market activities where necessary
Desired profile
Norwegian Cruise Line is the innovator in cruise travel. We’re creating something new in the hospitality industry by giving each and every guest that cruises with us the most incredible experience, and some fabulous memories to take home with them. We’re an established brand that is growing fast to expand our young fleet of 14 ships based in Europe , North America, South America and now the Far East and Australia .
Excitingly we have a new ship 'The Norwegian Escape’ that launched this year which will give our guests the chance to enjoy a relaxed cruise vacation on one of the newest and most contemporary ships at sea. We are also very proud to be named "Europe’s Leading Cruise Line" by the World Travel Awards for the fifth consecutive year.
The Partnership Relations Coordinator supports the Business Development management in planning and implementing our Business Development plans; including incentives, reporting, events, ship visits and a numbr of award ceremonies throughtout the year with our travel partners, amongst other activities.
Responsibilites include;
- Handling inbound queries from travel partners to resolve or redirect as necessary. Manage un-serviced agent queries:
- Ensuring inclusion in database
- Owner of Partnership Relations inbox and phone line
- Continuous reporting to track performance, identifying agents requiring/justifying Business Development Specialist/Manager ownership
- Always looking for ways to improve Partnership Relations and assist in development of effective communication
- Responsibility for proactively driving MICE business in UK
- Regular communication to, research and expansion of MICE database within CRM Research of potential opportunities
- Develop sales tools resources and presentations
- Close liaison with Miami in preparation and delivery of quotes
Assisting Business Development team, travel partners and other assigned accounts as needed
- Ownership of Agency Master Map - identifying Head offices and sub agencies with their Agency IDs, statement roll ups and commission and override terms
- Responsibility for management, enhancement and implementation of CRM system across the Business Development team - devise development plan and timelines, team training and alignment with CE Business Development team usage and knowledge.
- Regularly monitoring and reporting on business activities conducted in CRM and set reports. Manage CRM up-keep - data cleansing, sales district changes, weekly reporting
- Work closely with revenue to report to team on success/ROI of agent co-op activity
Management of Business Development Director’s support, diary and travel
- Cross department support, communication and cooperation
- Daily updates with Business Development Director and Partnership Relations Manager
- Establish and develop trade partners’ knowledge of product, resources and online booking engine - through NCLU and Travel Partner website
- Conduct effective relationship building through clear and constant communication
- Management of the planning, co-ordination and implementation of trade partner co-op events that Director of Business Development is involved in. e.g. conferences, exhibitions, roadshows
- Proficient in BI Compass - where necessary, support with Agency performance reporting
- Optimize agent-facing processes in order to make doing business with us easier. Manage agent prizes and incentives process - ensuring full incentives T&Cs are provided, logged and communication to winning agents
- Assist with special projects as assigned - perform other job related functions as assigned
- Remain current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials. Follow corporate policies and procedures.
Assist with Scandinavian Market activities where necessary