Unified Communications Engineer

Job description

Responsibilities

The Unified Communications Engineer will be responsible supporting the infrastructure driving NBCUniversal IP PBX/VoIP and Telepresence systems supporting business units globallyThe role involves conducting project review meetings, documenting project status, and supporting the resolution of open issues. This resource will be responsible for escalating critical issues to management, including identification of a resolution approach and the potential impact to the project.

·  Serve as the key technical interface between business units dependent on Voice Services, defining key needs and requirements
·  Coordinate project activities with Information Technology (IT) development teams, IT Operations, user departments, other businesses and support functions, as well as external parties to deliver assigned projects on time, within budget and meeting appropriate level of quality
·  Responsible for Voice-related project decisions through aligning business objectives with IT development and operations contributions to the projects
·  Define and manage project plans, with clearly defined scope, timeline and resource allocations
·  Communicate effectively with external and internal project stakeholders, keeping them updated on progress and solicit their direction and support on key project matters
·  Manage project risks actively with the work group and highlight key concern areas in a timely manner for management attention and support
·  Ensure project documentation is up-to-date and signed off on at major project milestones
·  Provide technical leadership for the design, development, implementation and maintenance of the project
·  The ability to design a training routine for small to large groups on how to use the functions and features of the phone system that is being installed
·  Manage non-technical telecom projects as required, such as carrier inventory analyses
·  Serve as a tier 2 and 3 Voice troubles escalation resource
·  Work with Voice Engineering Leader on defining Voice technologies roadmap, as well as service and cost optimization efforts
Job Number

39975BR
Posting Category

Technology/Engineering
Country

United States
Sub-Business

Technology
About Us

At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
State/Province

California
Career Level

Experienced
Qualifications/Requirements

·  Bachelor's degree in Information Systems or similar equivalent experience

·  Tier 2/3 Support of Telecom environment

·  2+ years relevant experience working with Global Teams

·  Strong knowledge in Cisco Call Manager/Avaya Unified Communications/Nortel Call Pilot

·  Intermediate understanding of VOIP principals and knowledge of SIP protocol

·  Understanding PRI, QSIG and T1/E1 installation and troubleshooting

·  Knowledge of carrier circuit ordering & management of carrier contracts

·  2+ years proven project management skills, including the ability to effectively manage resources and multiple Voice projects of diverse scopes and impact

·  2+ years managing large projects from start to finish

·  Intermediate understanding of Jabber, Spark and Webex

·  Willing to participate in a 24x7 rotation

·  Knowledge about UCCE or UCCX is desired
Desired Characteristics

·  Industry recognized certifications and memberships with Avaya or Cisco (CCNA & CCNP)

·  Experience within media entertainment industry

·  Experience with vendor-managed solutions and third-party team resources

·  Collaborative team player accustomed to working within and across groups

·  Organized and detail-oriented with ability to manage own work as well as track the activities of others

·  Ability to manage through competing/conflicting requests and obtain consensus

·  Ability to overcome obstacles and develop resolutions to complex problems

·  Ability to translate business process needs into clear technical requirements

·  Strong written and verbal communication skills with ability to relate complex information to both technical and non-technical audiences

·  Strong interpersonal and leadership skills

·  Ability to work in a fast paced, deadline driven environment
City

Universal City
Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.