Technician POS

Job description

Responsibilities

Universal Studios Hollywood (USH), the “Entertainment Capital of L.A.” and the world's largest working movie studio and theme park, is looking to fill a technician role in the Point of Sales area. This position serves as day-to-day functional support for the Universal Studios Hollywood Point of Sale (POS) Systems. The POS technician works in coordination with the POS Help Desk to support both POS software and hardware environments for the Food, Merchandise, Ticketing and Parking applications.

Responsibilities
• First level support for the Food, Merchandise, Ticketing and Parking POS systems.
• Provide maintenance of all POS systems in both software and hardware environments.
• Coordinate with the POS team to quickly and efficiently troubleshoot, repair or replace equipment as requested by the client via help desk tickets.
• Maintain accurate inventory for all changes in software and hardware.
• Participate in system upgrades including system upgrades, QA testing, hardware testing
• Technical documentation writing for support and troubleshooting
• Provide weekly status reports to POS management.
• Communicate and interact with front line users and theme park guests.
• Participates in rotating after hours on-call support with other POS technicians.

Technologies supported:
• POS Applications: Clarity, VGS, Kronos, Galaxy
• Hardware: POS Registers (Posiflex), PCs, Turnstiles, Wireless Networking, RF Scanners, Tablet
• Infrastructure: Windows 7, Windows 10

Job Number

39373BR
Posting Category

Theme Parks – Technical
Country

United States
Sub-Business

USH Information Technology
About Us

Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood's team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It's a big universe, where do you fit in?
State/Province

California
Career Level

Entry-Level
Qualifications/Requirements

• Minimum 6 months experience working with basic PC hardware
• Knowledge of operating systems (Windows 7, Windows 10)
• Must be willing to work weekends and nights (holidays included)
• Must occasionally lift, carry, pull, push, and/or move up to 25 pounds
Desired Characteristics

• Previous POS experience
• Help Desk experience
• A+ Certification
• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
City

Universal City
Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.