Supervisor, Retail

Job description

Responsibilities

This position is responsible for providing the supervisory leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Responsibilities
Maintain and track daily, weekly and monthly sales results
Manage inventory goals by ensuring proper discount are given and clearance is marked correctly
Be familiar with daily, weekly, monthly and year-end sales goal
Ensure financial losses are minimized by maintaining internal, external and Loss Prevention compliance
Ensure daily schedule maximizes guest service and maintains operational standards
Confirm guest service compliance, including: Greeting, positive interaction and providing an efficient checkout process to maintain high GSAT scores.
Develop and maintain project labor budgets. Assist with the development of operating budgets and adjust operations as necessary to identify and control budgets, including weekly work schedules
Achieve job results through the coaching, counseling and discipline of associates; monitoring, planning and appraising job results (with assistance from Sr. Management)
Provide feedback and suggestions regarding employee training and development
Maintain training programs addressing Guest engagement, product knowledge, sales skills, store operations and safety issues
Ensure proper, Take 2, hiring and training, rehearsal, and proficiency training are maintained
Lead workforce planning, reward and recognition planning, employee events, and ESAT action planning
Ensure the stores environment is professional and demonstrates commitment to high quality standards
Maintain flawless Housekeeping and Shop-keeping standards
Communicate with Sr. Management/Visual Merchandising Team to ensure merchandise replenishment supports the product vision and integrity of unit
Execute the effective use of merchandise presentation standards to ensure optimal sales potential is reached
Provide feedback and suggestions to distributors regarding merchandise assortments and inventory levels
Ensure merchandise “clarity of offer” is prevalent and consistent to highlight and maximize sales potential; Maintain stores signage kit and standards
Share input with Sr. Management in developing the merchandise strategy of retail location
Share appropriate information with company peers to build camaraderie
Provide additional support for special events and projects, and venue supervision etc.
Job Number

41013BR
Posting Category

Theme Parks – Park and Resort Operations
Country

United States
Sub-Business

USH Retail
About Us

Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood's team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It's a big universe, where do you fit in?
State/Province

California
Career Level

Experienced
Qualifications/Requirements

• 2+ years of Retail management experience managing a team of 20+ employees.
• Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays and nights as required.
• Must have excellent oral and written communication skills
• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Desired Characteristics

• Self-starter and motivated
• Can easily multi task and manage multiple projects
• Experience in POS and Inventory Systems
• Guest service oriented.
• Proactive thinker/self-starter
• Must possess strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.
• Ability to manage effectively under deadlines
• Bachelor's Degree preferred
• Previous experience with creating and managing sales budgets (Revenue, Cost of Goods, Labor, etc)
City

Universal City
Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.