Supervisor, Entertainment Operations- Show Operations

Job description

Responsibilities

The Supervisor, Entertainment Operations shall be responsible for ensuring the functionality and success of all operations related to the day to day execution of the show(s)/element to which they are assigned. The Supervisor reports to the Manager, Entertainment Operations of the venue/area to ensure proper support and facilitation of duties.

·  Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated.
·  Assist with the creation, implementation and management of an on-going Action Plan to improve and maintain employee engagement and Team member satisfaction (TSAT).
·  Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Manager and/or Show Quality Team.
·  Contribute to tracking and managing labor and non-labor budgets, including reporting variance explanations. Work with Manager to recommend budget adjustments based upon operational requirements. Assist Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
·  Contribute to the creation and ongoing maintenance of an annually updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) for appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines.
·  Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
·  Establish and maintain effective relationships with other park department leaders and stakeholders.
·  Perform other duties as assigned.
Job Number

39348BR
Posting Category

Theme Parks – Entertainment
Country

United States
Sub-Business

USH Entertainment
About Us

Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood's team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It's a big universe, where do you fit in?
State/Province

California
Career Level

Experienced
Qualifications/Requirements

o 1+ years of operational supervisory experience managing a team of 15+ employees or combination of education and current lead & training experience.
o Proven experience with conflict resolution, issuing discipline, employee relations & engagement, and internal investigations.
o Prior management including employee development and performance management of 1 or more direct reports
o High school degree or GED required. Bachelor's degree from a four year college or university in preferred.
Desired Characteristics

o Previous experience in theme parks or similar environments is preferred.
o Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.
o Ability to write reports, business correspondence and procedure manuals.
o Ability to effectively communicate, present information and answer questions in one–on-one and group situations.
o Working knowledge of Excel and Microsoft Word
o Enthusiastic, friendly and outgoing personality
City

Universal City
Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.