Media Support Analyst

Job description

Responsibilities

Position Overview
The Global Media Operations group in Centennial, CO is responsible for prepping content needed for domestic and international distribution. This includes transcode, edit and delivery services to meet client fulfillment needs around the globe 24 hours a day, 7 days a week.

Responsibilities include, but are not limited to
This Media Support Analyst position is responsible for providing operational and technical support for the Global Media Operations team. The main objective is to assist all operations members with technical support related issues in a 24/7 environment. Media Operations ingests, preps, QC's and delivers content globally and relies on Media Support Analysts to solve issues electronically, on the phone and in person. Other responsibilities include providing operations and customer support for the portfolio of applications and products used for file-based digital workflows including video editing, transcoding, digital file delivery, and live streaming.

This is a role that combines fulfillment operations, engineering, information technology, and digital media. An ideal candidate will have a background in Computer Science, Information Systems, or New Media. This person will like to operate in a fast paced environment, enjoy interacting with customers, and willing to tackle unique challenges head-on.

Job Number

39961BR
Posting Category

Technology/Engineering
Country

United States
Sub-Business

Global Media Operations
About Us

At NBCUniversal, we believe in the talent of our people. It's our passion and commitment to excellence that drives NBCU's vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It's what makes us uniquely NBCU. Here you can create the extraordinary. Join us.
State/Province

Colorado
Career Level

Experienced
Qualifications/Requirements

Basic Qualifications:
• A minimum of 1 year of experience in either a broadcast or fulfillment operations or post-production environment
• A minimum of 1 year of experience in a support oriented position
• A minimum of 1 year of experience in a customer facing role
• A minimum of 1 year of experience of all Microsoft Office applications (including Outlook, Word, Excel)

Additional Job Requirements:
• Must be willing and able to work on any shift including, overnights, swing, or weekend
• Must be willing to work in Centennial, Colorado
• Must have unrestricted employment authorization in the United States
Desired Characteristics

• An individual with a very strong desire to learn, take on new technologies and challenges
• Know your way around desktop hardware, software applications, operating systems and network connectivity
• Resolve problems while maximizing efficient use of computing resources.
• Familiarity with digital media file types - Quicktime, MXF, MPEG, Mp4 etc.
• Familiarity with digital media workflows and digital file delivery
• Experience working with live video and media files including streaming and transcoding technologies
• Knowledge of digital delivery methods, ftp, UDCP, Signiant and Aspera
• Experience supporting customer workflows through operations team and/or help desk
• Able to multi-task and make effective decisions in a high-pressure deadline driven environment
• Strong communication skills and ability to interface with multiple departments, clients, and vendors
City

Centennial
Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.