Digital and Broadcast Coordinator

Job description

Responsibilities

POSITION SUMMARY:

The Coordinator is primarily responsible for assisting the department in carrying out day to day authorizations, troubleshooting, escalation and database management in addition to providing technical support for blackout events on Regional and National networks.
The Coordinator will also be responsible for executing signal authorizations, implementing, updating, and tracking escalations, working with Affiliates on equipment, signal or other technical changes, blackout support on Regional and National networks, updating and maintaining databases, responsible for ensuring timely, seamless and reliable delivery of NBCU content to the various secondary platforms. These platforms include but are not limited to internal NBCU TVE applications, internal NBCU websites and various Multichannel video programming distributors. The Coordinator will provide support for the fulfillment of NBCU content. This support includes investigating issues that arise within technical distribution workflows and engaging the appropriate engineering, operations or client contacts that are responsible for content distribution to drive issue resolution. Support includes, but is not limited to, video player feeds, accelerated UDP transfers and cloud services.

PRINCIPAL RESPONSIBILITIES:

NBCUniversal Entertainment Networks

·  Assist with signal authorization process

·  Data input and maintenance in headend and authorization databases daily, specifically headend technical information

·  Quarterly audits of authorization databases

·  Weekly reconciliation of System Activity and HITS authorization reports

·  Daily reconciliation of call center support logs

·  Maintain Affiliate Operations mail account Inbox: answer, file, forward emails as necessary

·  Assist with testing of all database upgrades as relatable to Affiliate Broadcast Operations Department

·  Assist with filing, spreadsheet management and other project specific administrative activities as directed

NBCUniversal Regional and National Sports Networks

·  All responsibilities that pertain to NBCUniversal Entertainment networks

·  Ensure Affiliate Headend Compliance with Blackout Markets, specifically network distribution areas and equipment compatibility

·  Blackout Support for Regional and National Networks as directed

NBCUniversal Digital Transmission

·  Enhance understanding of the common practices of content creation, transcode, transport and syndication and develop understandings of the intended end-user experiences of the many proprietary and third party applications that are used to create, prepare, deliver and syndicate digital content.

·  Provide support to end-users of content delivery and player syndication services and drive issue resolution.

·  Monitor all work order tracking tools to ensure on-time content delivery.

·  Develop expertise of distribution workflows and communicate support case learning's cross departmentally in order to help firm-up operations and help refine technical delivery and syndication products and services.

·  Create and maintain strong working relationships with internal and external business partners.

·  Report all issues and discrepancies via NBCU's proprietary defect tracking tool.

Job Number

37895BR
Posting Category

Digital Media
Country

United States
Sub-Business

Global Media Operations
About Us

NBCUniversal is one of the world's leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
State/Province

New Jersey
Career Level

Experienced
Qualifications/Requirements

·  Bachelor's degree or related field experience is required

·  Minimum 1-2 years previous industry, database or related analytic experience is required

·  Excellent computer skills, including MS Office Suite with a particularly strong knowledge of MS Excel is required

·  Excellent written and verbal communication skills

·  Willingness to travel and work overtime, and on weekends with short notice

·  Must be willing to work in Englewood Cliffs, NJ

·  Must have unrestricted work authorization to work in the US

·  Must be 18 years or older

·  Must be willing and able to work on any shift including, overnights, swing, or weekend
Desired Characteristics

·  Experience with Cisco PowerVu Platform (PNC database as well as headend equipment) and Motorola NCSTM Database preferred

·  Cable operations or related industry knowledge a plus

·  Experience with defect management: bug reporting, accurate tracking and expedited verification.

·  Experience working with and supporting accelerated UDP and/or TCP transfer mechanisms.

·  Experience working with and supporting video content management systems, Flash and HTML5 video, VOD and LIVE player operations.

·  Experience managing video profiles such as smooth, HDS and HLS.

·  Knowledge of CDN servers, CMS databases, feeds, and associated services.

·  Minimum of 1 year of experience in a customer facing role.
City

Englewood Cliffs