Assistant Manager, Retail Warehouse Distribution- Parks and Resorts

Job description

Responsibilities

Universal Studios Hollywood is committed to providing fun, unique and memorable experiences to our guests. The Assistant Manager, Retail Warehouse plays an integral role in this goal by ensuring all Retail merchandise flows efficiently and accurately from the Warehouse to each Retail venue on-time and ready for our guests. This position supports all aspects of the Retail Warehouse operation including receiving, equipment, putaways, replenishment, pulling, shipping, re-pricing, safety, loss prevention, space optimization, inventory, budget management, training, scheduling, team member engagement, staff supervision and discipline.

Day-to-Day Responsibilities:

·  Ownership of all SOPs across each department including freight coordination, receiving, equipment, pulling, shipping, night operations and all supplemental work.
·  Ensures processes and procedures are compliant with company, B-192 union and legal guidelines; enforcing adherence to those expectations.
·  Manages inventory control levels across the Warehouse by monitoring processes and investigating and reconciling discrepancies within WMS (JDA).
·  Inspect and maintain equipment and facility; Communicate repair needs and/or requisitions for replacement to the appropriate teams.
·  Secures Warehouse operations and merchandise by enforcing Loss Prevention protocol and procedures to maintain inventory accuracy and exceed shrink goals.
·  Promote a culture of safety through communication, training, audits and partnership with Health and Safety team. Ensure all accident investigations and safety concerns are investigated thoroughly and completed on-time.
·  Achieves financial objectives by supporting in the preparation of an annual budget, managing weekly schedules to budget, managing supplies expenses and monitoring time punch variances through communication and corrective action.
·  Achieve operational objectives by setting productivity targets across all departments, ensuring targets are met, conducting regular trainings, monitoring and communicating performance and following up on work results with team.
·  Achieve team member satisfaction objectives through daily communication in pre-shift meetings, consistent recognition, monthly team celebration/team building events, quarterly awards and quarterly department updates.
·  Consistently communicates with internal Management staff, Orlando support and peers and other USH departments, staff groups and customers.Producing regular reports and statistics on a daily, weekly and monthly basis. Responds to all work requests from outside partners in a timely manner.
·  Manage team members, equipment, operators, lead, freight coordinator and supervisor staff ensuring all responsibilities are met and ensuring all assigned work is completed daily.
·  Maintain attendance and behavior incident log. Responsible for communicating, following-up and holding the team accountable through corrective action on any repeat issues.
Qualifications:

·  3+ years of managerial experience in Warehouse supervision.
·  College degree with coursework in warehousing, logistics, supply chain management, inventory, materials management, trucking transportation are a plus, but not required.
·  Knowledge of Warehouse Management Systems, with prior experience in Warehouse, logistics, and accurate inventory management
·  Certification and knowledge of forklift operation, driver safety and general maintenance.
·  Understanding of pick, pack and ship procedures
·  Proficiency in Microsoft and WMS systems.
·  Professional appearance and demeanor to represent the company's image
Desired Characteristics:

·  Strong multi-tasking and organization skills. Ability to manage day-to-day work volume across multiple departments while also handling projects and other tasks.
·  Guest-service oriented demeanor. Will partner with numerous outside departments.
·  Effective communicator at all levels, that is clear and courteous in all circumstances.
·  Ability to manage effectively under deadlines
·  Strong management skills. Able to efficiently organize a large team to consistently deliver quality standards in a 24-hour operation.

Job Number

39726BR
Posting Category

Theme Parks – Merchandise
Country

United States
Sub-Business

USH Retail
About Us

Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood's team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It's a big universe, where do you fit in?
State/Province

California
Career Level

Experienced
Qualifications/Requirements

•3+ years of managerial experience in Warehouse supervision.
•College degree with coursework in warehousing, logistics, supply chain management, inventory, materials management, trucking transportation are a plus, but not required.
•Knowledge of Warehouse Management Systems, with prior experience in Warehouse, logistics, and accurate inventory management
•Certification and knowledge of forklift operation, driver safety and general maintenance.
•Understanding of pick, pack and ship procedures
•Proficiency in Microsoft and WMS systems.
•Professional appearance and demeanor to represent the company's image
Desired Characteristics

•Strong multi-tasking and organization skills. Ability to manage day-to-day work volume across multiple departments while also handling projects and other tasks.
•Guest-service oriented demeanor. Will partner with numerous outside departments.
•Effective communicator at all levels, that is clear and courteous in all circumstances.
•Ability to manage effectively under deadlines
•Strong management skills. Able to efficiently organize a large team to consistently deliver quality standards in a 24-hour operation.
City

Universal City
Notices

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.