Client Onboarding Facilitation Specialist

Job description

Company Description

Natixis is the international corporate, investment, insurance and financial services arm of Groupe BPCE, the 2nd-largest banking group in France with 35 million clients spread over two retail banking networks, Banque Populaire and Caisse d’Epargne.

With more than 16,000 employees, Natixis has a number of areas of expertise that are organized into three main business lines: Corporate & Investment Banking, Investment Solutions & Insurance, and Specialized Financial Services.

 A global player, Natixis has its own client base of companies, financial institutions and institutional investors as well as the client base of individuals, professionals and small and medium-size businesses of Groupe BPCE’s banking networks.

Job Description

The Client Onboarding Team, part of US Client Management & Strategy, manages the onboarding of new and existing clients for US business lines. The team is responsible for supporting a team of Relationship Managers, Bankers and Sales in regard to onboarding new/existing client; managing the new client onboarding and KYC document collection, validation and client vetting in-line with compliance requirements; reviewing and understanding any new requirements and identifying the impact to Client Onboarding to ensure changes are met from the regulatory and the business/product requirement aspect. 

 Duties:

·  Support front office with onboarding new and existing clients. The onboarding specialist should also be able to optimize the commercial experience and detect any business opportunities based on the client intelligence gathered.
·  Serve as the single point of contact for queries surrounding client onboarding.
·  Act as the clients’ point of contact by addressing their issues and concerns and providing resolutions to their onboarding queries in line with our internal policies, the regulatory environment and market practices.
·  Request all client reference data and ensuring the correct reference data set-up of the client in systems and application(s), including the necessary regulatory requirements (Dodd Frank, EMIR).
·  Manage the client onboarding process including:
·  As required by the Front Office, prepare and submit Client Due Diligence files (KYC). Ensure accuracy of the information.
·  Gather and research information on clients to enrich requests (beneficial owners, shareholder information and other client intelligence).
·  Analyze and determine account documentation required based upon counterparty type and products traded.
·  Liaise with the business lines and directly with clients as required to obtain client documentation and onboarding requirements.

For client onboarding requests under the specialist’s management:

·  Organize and prioritize onboarding requests based on directives provided to the team by the Onboarding Manager/the business. Liaise with team members to understand business rationale and priorities.
·  Monitor & report upon status of onboarding requests on an ongoing basis to ensure timely completion.
·  Provide continuous feedback to the business line account owners on status. Take ownership of assigned cases and product segment and provide full onboarding and client maintenance support.
·  Preserve documentation in documentation repositories as per internal and regulatory guidelines and maintain for audit purposes.
·  Evaluate identification of applicable risks, and escalate issue to management and to compliance as appropriate
·  Ensure the proper onboarding-related maintenance of our existing clients:
·  Organize the planning for periodic documentation refreshes, based on vetting expiry dates.
·  Liaise with business owners to confirm the client activity and confirm the need for renewing on-boarding status or refer for offboarding.
·  Update CDD forms and collect documentation for periodic reviews per the mandated timeline or as necessary based on changes that would trigger an event driven review.
·  For their segment, assist in offboarding protocols and activities in order to maintain an up-to-date and relevant client base.
·  Contribute to the continuous process improvement efforts and ensuring there are written and updated procedures.
·  Contribute to implementation of new projects, processes and systems.
·  Participate in necessary trainings and complete any education requirements.

Required Skills/Qualifications/Experience

·  Bachelor’s Degree in Business or related field. MBA a plus.
·  3-5 years of client facing experience, either in a front office or on-boarding capacity. Proven ability to establish strong functional relationships across relevant stakeholder base.
·  Strong understanding of the general banking environment and CIB infrastructure, business activities, products and client typologies.
·  Strong knowledge of the interdependencies required of a successful and transparent customer on-boarding (COB), Compliance, and AML functions in a large financial institution, preferably at an Investment Bank.
·  Familiarity with corporate and investment banking products such as institutional corporate/project lending as well as FX, commodities, fixed income, equity, (cash and derivatives) and treasury instruments.
·  Sound understanding of the lifecycle of an on-boarding request from the inception to the moment the client is “ready to trade”.
·  General understanding of the regulatory environment, mainly in the US and Europe. Familiarity with FATCA, CRS, Dodd-Frank and relevant regulatory mandates helpful.
·  Familiarity with the principles of risk based KYC, client risk assessment and products used in wholesale/investment and broker dealer business.
·  Sensitivity to reputational risks.
·  Series 99 a plus
·  Proficient in Microsoft Office tools (Word, Outlook, and Excel) and comfortable with the monitoring of information systems.
·  Experience with industry-standard on-boarding & screening tools a plus.
·  Fluency in Spanish a plus though not required.
·  Strong organizational and time management skills.
·  Rigorous, proactive, and strong risk and control mentality with strong sense of accountability and ownership
·  Ability to track own workloads and report statuses on a timely basis.
·  Excellent interpersonal, communication, and listening skills in order to communicate effectively with internal and external clients.
·  Ability to work effectively autonomously and in a team environment.
·  A good sense of urgency and aptitude for multi-tasking, quickly identifying issues and applying proper escalation protocols for risk awareness and resolution.
·  Ability to adapt to a rapidly changing business and regulatory environment.
·  Ability to work in a fast-paced environment and delivering to competing timeliness and shifting business deadlines.

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