Client Offboarding Specialist

Job description

Company Description

Natixis is the international corporate, investment, insurance and financial services arm of Groupe BPCE, the 2nd-largest banking group in France with 35 million clients spread over two retail banking networks, Banque Populaire and Caisse d’Epargne.

With more than 16,000 employees, Natixis has a number of areas of expertise that are organized into three main business lines: Corporate & Investment Banking, Investment Solutions & Insurance, and Specialized Financial Services.

A global player, Natixis has its own client base of companies, financial institutions and institutional investors as well as the client base of individuals, professionals and small and medium-size businesses of Groupe BPCE’s banking networks.

Job Description

The key deliverables of the incumbent are to liaise with all required functional teams in order to develop and drive best practices in Natixis’ client offboarding process. Role holder will be required to ascertain departmental dependencies and accountabilities in order to successfully offboard clients. The successful coordination of all associated actions to ensure the success of the client offboarding process as well as the development of processes and procedures required to support client offboarding initiatives will be among the KPIs. The role will be both a strategy development role as well as a hand-on ‘doer’ role. The individual should have a strong ‘risk and control’ mindset and have previously contributed to or developed plans within a global investment bank aimed to improve controls and governance across client management and offboarding. Incumbent will be required to navigate through complex multi-departmental organizational structures in order to deliver the results necessary.

Strong functional interactions and relationship development will be required across: front office, business/strategy managers, operations, data reference, PMO, and IT support teams in order to drive the development and sustainability of the client offboarding initiative at Natixis.

·  Strategize with functional teams to develop and maintain a sound client offboarding methodology which includes documenting roles, responsibilities, and dependencies
·  End-to-end knowledge of client onboarding processes inclusive of due diligence, reference data management, operational systems set-up, and credit and legal dependencies is strongly desired
·  Develop processes and document procedures necessary to support client offboarding processes
·  Prepare and coordinate communications (meetings/reports/milestones) necessary to provide offboarding project/initiative awareness and transparency to stakeholders on a regular basis
·  Establish and maintain proper records and tracking of assigned tasks and develop metrics to quantify progress and efforts
·  Develop strong relationships and regular communications with all required stakeholders to develop effective working groups/sessions
·  Document issues and bottlenecks in order to raise these to the proper channels and work on solutions to minimize/remove impacts
·  Be able to seamlessly transition between strategy development and day-to-day production in order to deliver both short-term deliverables and longer-term objectives
·  Familiarity with corporate and investment banking products such as loans, trade finance, lending as well as FX, commodities, fixed income, equity, (cash and derivatives) and treasury instruments would be beneficial.
·  Ability to perform proper escalation of risks and issues to management to ensure risks are properly accounted for and transparent
·  Follow internal policies and procedures and protocols in order to achieve goals in a compliant manner.
·  Work on constant improvement projects and participate in the streamlining of processes in order to improve upon the delivery key accountabilities or closely associated tasks.

Required Skills/Qualifications/Experience

·  Bachelor’s degree from an accredited institution required.
·  3-5 years of directly relevant experience
·  Prior experience managing projects with formal training in project management methodologies desired but not required.
·  Familiarity with systems necessary to support day-to-day sales and trading activities at a global investment bank required
·  Prior experience developing end-to-end process mapping using tools such as VISIO beneficial but not required
·  Keen end-to-end knowledge of client onboarding processes inclusive of due diligence, reference data management, operational systems set-up, and credit and legal dependencies is strongly desired.
·  Candidate should have a problem-solving mindset, be self-motivated and able to operate equally well independently as well as part of a team.
·  Given the nature of the role and interactions, candidate should display extremely strong communication and organizational skills as well as the ability to prioritize workloads and operate and deliver results within a pressurized environment.
·  Candidate should be able to operate seamlessly across business as usual “BAU” tasks as well as be a key contributor on associated projects and initiatives.
·  Highly proficient in the use of Microsoft Office suite. Strong command of data analysis fucntions within Excel such as v-lookup, index match, pivot tables and ability to analyze high volumes of data in Excel required.

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